Oregon One Mobile 4+

i’m sorry but i cannot keep track of a new, long, complicated password every three months. somehow no other govt app needs this but you. here’s a thought: use whatever security and/or system social security uses. it’s worked for me for 15 years. you’re welcome.

either that, or fix the app to work with apples password app to generate new ones for me and save them automatically. that isn’t happening, and having me do it is absurd. i’m not a cybersecurity person, i’m a disabled user with (among other things) dyslexias. it’s a nightmare for me to try to do this.

We are sorry that you have had this experience, and we appreciate your feedback about the Oregon ONE Mobile app.

We are in the process of updating our system to allow for additional password formats as thanks to input like yours.

If you have additional feedback, please provide it at ONE.Improvements@odhs.oregon.gov.

FINALLY, we are getting caught up with the times as far as the benefits enrollment process goes. This app is SO helpful, and user friendly! I was able to apply, update, and upload necessary documents directly to the application. At one point I was having a phone interview for SNAP benefits and was able to take a photo from my iPhone of my ID and additional documents all while remaining in the line! The agent was able to let me know my first photo was too small/blurry and I was able to retake and make sure everything needed was received. I was approved right then. No waiting. Additionally, I love the inbox feature in the app! This feature gives you copies of documents you also get via USPS. So not waiting a week or more on updates via mail. If other information is needed from you, you know right away and can get it sent over! You can also save documents received which also comes in handy if you need proof of benefits for other assistance options (discounted utilities, internet, passes). I also applied for health benefits seamlessly via this app and uploaded all required documentation using this app! This phone app is awesome and makes a sometimes tedious process much more efficient and easier for people and families in need of important resources in a timely manner! I have yet to run into any issues using this app! 100% recommended!

Thank you for giving us your feedback about the Oregon ONE Mobile app. We're glad to learn that you had a good experience. The best way to apply is online at https://one.oregon.gov or visit your local office. The app does not support applying for new benefits, but we love ideas like that. You can provide more at ONE.Improvements@odhs.oregon.gov.

This app is slightly better than the website but that’s not say much. I find both to be completely useless. The one improvement over the website is a taskbar that has a message icon. However, the way information is relayed is almost unreadable. I consider myself to be moderately tech savvy and feel sorry for seniors who have to navigate this by themselves. Share on you oregon one! One of the worst apps I’ve ever had to use.

Thank you for taking the time to give us your feedback about the Oregon ONE Mobile app.

We are now sending fewer notifications based on suggestions from people who use the app. Please give the app another try.

If you have additional feedback you can provide it at ONE.Improvements@odhs.oregon.gov. Thank you for bringing this to our attention.