OrderEats 4+

Some menus aren’t complete, so it would be nice to have the ability to write a comment on your order to clarify with any special requests (I.e. chicken instead of pork for tamales). It would also be nice to be able to send a message to the restaurant asking them about certain menu items not available on the app (I.e. the dessert menu). Otherwise, I love how this gives us access to local restaurants especially during these uncertain times. We can get the food we love without having to leave the house for a reasonable price.

I tried to support local services, but my last order was just that. My last.
No food delivery app is consistent 100% of the time. I understand that. But no food delivery app should be inconsistent 100% of the time. And that’s pretty much what I was experiencing. In the early days of this app order accuracy was on point. The ball has definitely been dropped on making sure an order is correct before it's delivered.
Price never bothered me until accuracy became an issue. I didn’t mind paying for convenience. But I essentially found myself paying extra fees and taxes for incorrect or missing food. The fees and taxes are not refunded. Just the price of the food. That becomes costly to the consumer.
Processing a refund has become a nightmare. It requires emailing customer service and waiting for a reply. Then your are left wondering whether the refund was processed or not. This last refund took me over 3 weeks to receive. The reply I repeatedly got was “I’ll check on that for you”. That’s when I decided I was done with this app.
All in all, the service is convenient, but very, very inconsistent. Until order accuracy is vastly improved and refund processes are simplified, I’ll go back to DoorDash and Waitr.

I tried this app after hearing about it at a local holiday event where it was a sponsor. The restaurant was advertised on the app as “Free Delivery” then I was charged over $7 for a service fee and $4 for delivery.

There’s no way to let the restaurant know you need anything special with your order, I.e. extra sauce or salad dressing. When I say there’s no way I mean even calling them to ask doesn’t work because even though the app says your order is ready for pickup, they won’t even show your order in their system. I got a text from someone named Trent telling me how busy the restaurant was. I texted him back asking about extra sauce and was told, “Sure I will make sure driver gets it” only for that to be as false as their “free delivery.”

When the food finally arrived, the driver (who wasn’t the person that had texted me) just set the food on the ground and was taking off.

I never received any email order confirmation or receipt for my purchase despite selecting the option to be emailed a receipt several times. Maybe they’ll get their act together eventually but I probably won’t know about it as I’ve already deleted the app after a single use.