Opodo: Book cheap flights 4+

2 Night Stay November 2023

Jack was a Good Helpful Mate, he was polite & Respectful when welcoming us in. A place Well centered near The Train Station
Is a place where it should be, this place was a
Classic Place To stay the nights. It felt like we lived in the 1950’s once we walked out the doors thru
The streets. The inside in nicely Put together & it’s all Clean. The bed & Couch are comfy & The shower water is Cold & Warm. Took a Cold shower to test my Own Resistance of the euro water temp. 😆The kitchen has many supplies for all the cooking Ideas you have. As well as plates & Glass Cups. And all the utensils From ikea©️the Toilet is Clean & Well Maintained The wifi Works very Good. We enjoyed our stay. Recommending this to many of our friends & acquaintances.
Next year we’ll stay longer like 1 week in London.

Opodo service will cheat you

Please don’t use this service and app. I’m not a bot as a lot of comments here. You never receive you money back if you canceled your flight. It’s already many months they are lie to me. By the email and by the online support. Every time they answered at the same questions all different. Last time they sent a confirmation that I will receive a refund in the next 7-10 working days. But today as before they said (3rd time already) we will ask a request. Again and again. And what I see. The status of my request as at the first day many months ago. From now I started company against them and asking to join who has the same problem. I know already enough of people with the same problem with this bad service. Also I collect enough information from them to prove that they are liars. Be careful take care. DONT USE THIS SERVICE AND APP.

Developer Response ,

"Hi sergii_gorlov ,

We're very sorry to hear that. Please drop us a message out through this link, outlining your issue: https://socialcare.edreams.com/en/support/login One of our agents will get in touch with you.

Kind Regards,
Elena

Scammers

- Worst customer support, don’t buy this if you think having access to an agent will help you resolve anything, they don’t even let you speak. Take you around in circles and then don’t actually resolve anything. Gaslight you into thinking you’re the problem instead of listening and trying to understand.

- They promise to refund flight cancellations. The airline canceled my flight, I only got a refund on one of the 2 tickets.

- No way of changing your name or email address and they randomly choose which of the fliers is the main member. In my case, they made my child the account holder and I somehow didn’t get included. So my tickets were not part of the membership benefits even though I purchased Prime + which should have covered up to 9 people (and they kept telling me that on the phone, but not doing anything about reversing the issue for flights I purchased for myself and not my young child who was randomly chosen as the prime + membership holder 🤦🏼‍♀️)

- Flights don’t always show up in “My Trips” you have to keep messing with the app

And there are a million other issues. The app works very slowly. It’s a horrible service. Don’t complicate an already complicated process of purchasing flights.

Developer Response ,

Hi,

Thank you for sharing your comments with us. Kindly send us your concerns, indicating your booking reference, through the following form so that we can go through them:


https://www.opodo.com/customer-service/#/


Thank you in advance!

Best regards,

opodo - App support team