OneControl Auto 4+

Very dangerous! Beware users

I have the Curts override button for 2 years and I was happy with it until it forced us to change this new app. The purpose of the override button is you can control the brake of trailer with out the app. But this app disabled my button. As soon as this app is closed( working in the background, not turn off) the button stop working! I was glad that I found out earlier. Imagine that people didn’t know that and had fishtail need to control the trailer. End up the button is not working! It gonna lead to injury/ law suit for this company, even worse that someone lost their life! The company suppose test it and make sure it working well before you publish this new app and “force” close the old app. I did call the company and tell them the problem and they said they were aware this issue and it is a “glitch” of the app. AND DON’T KNOW WHEN CAN THEY FIX IT! That pricy button now is a decoration in my car…. Apple should force them to remove this app. Dangerous

Developer Response ,

Hi, our team has been tasked with making sure our latest updates have fixed our user's issues. We would love to hear your updated feedback. If you are still experiencing issues, please call 877-287-8634 Mon-Fri, 8a-5p CST or send an email to productsupport@curtgroup.com with details of the problems you are having.

The update makes the break controller unusable

In our first camping trip for this year after the winter season, I was asked to upgrade to a new app and everything started not working after registration and set it up at the beginning of the trip. For some reason, it does not recognize the trailer anymore even when the 7 pin cable is connected and the LED stays solid blue all the time not turning into green at all. It was very strange and after hours of troubleshooting (deleting the profile and app, redownloading and setting it up on other phones), we had to gave up on using our trailer brake and decide to finish our trip without it. How come the company fails to test the app if they force the user to switch to the new app? Why we can’t use the old app even if we wanted to? Don’t understand what you guys are thinking and why you risk customers’ lives with such a hasty decision? We now have to look for a new trailer brake controller!!!! 😡😡😡😡😡

Developer Response ,

Hi, we want to help get to the bottom of this connectivity issue. Please send an email to OCAutoSupport@lci1.com. We look forward to working to get this resolved.

They refused to publish my last critical review

Suffice to say, garbage product, because of the app. Curt/lippert have ZERO control over the app, and will lie thru their teeth when they tell you their app team has reproduced the issue and is working on a fix. This app deserves ZERO stars. I’ve been trying to get this shoddy thing to work properly, but haven’t found an iPhone or *other* phone that the app works properly with. 4 months of support calls and I got
Nowhere. I’m sure they will respond to
This review with a message to please call them M-F for support, but those canned responses are as worthless as their support teams. Crazy, when you call support they don’t even know how their hardware works, they don’t know how to use, pair, or replace the battery on the external button. Also, I hit a deer last month towing my trailer because this app did not work properly. Very dangerous!