Nutiliti: Utilities Made Easy 4+

I’ve tried many of the tools out there to manage my utility bills at my properties and this one is hands-down the very best. The user interface is pretty intuitive and the features are straightforward.

On occasion I have contacted customer support and she was extremely friendly and helpful.

They’ve gone out of their way to work on features that I have recommended for improvement, and have taken the time to contact me and back explain processes when necessary. Great product that I will continue using and highly recommend!

Recently, our property management company transitioned to using Nutiliti, but the experience has been extremely frustrating. Initially, I encountered issues with updating my payment method in the app. Despite making changes, the app continued to charge my previous payment method, requiring me to contact them each time to ensure the correct card was charged. This problem has recurred multiple times.

Another issue is their inconsistent billing; they often charge a day or two after the stated payment due date. In instances where the payment method is declined, I find myself having to reach out to them to resolve the issue. A significant drawback of the app is its lack of a manual payment option, which is quite unusual and inconvenient. Ideally, apps should simplify processes, but this one has only added complexity.

Many customers, myself included, prefer the flexibility to pay before the due date, but according to their support team, due to automatic bank charges, this isn’t possible. I’m currently obliged to use this ineffective app and am extremely dissatisfied with Nutiliti.

However, I must acknowledge that their customer service is highly responsive, which is the sole reason I’ve rated them two stars.

As a first time renter I love how simple and easy Nutiliti makes it to set up my utilities (and also having readily available help when needed!). Having an app option in addition to using a computer or laptop is a big plus! I don't know if it's just personal preference but I would like the option for the text to be bigger on some of the items - especially when I click a link for more information on a particular question - but other than that I am a fan! Will definitely be returning next year.