NORAD Tracks Santa Claus 4+

If you like the “unhandled error” message, this app is for you

Sunday the 12th of 2023 and a recent update to the app has rendered it useless on both iPhone 15 Pro, and iPad Pro. App attempts to open but you get presented with a blue screen and message at the bottom that says, “ An unhandled error has occurred, please reload”. I gave three stars because prior to the broken update, it worked great for my family. I’m sure the developers will correct the problem. Also, tried deleting the app and reinstalling it….no love

Thank you for the quick response to the update issue. I understand these things happen. I’ve updated my rating from 3 to 5 stars because it’s rare to have a developer respond with an acknowledgment of a problem, take ownership of it rather than blame the user and supply a patch so quickly.

Developer Response ,

We're glad you've enjoyed our app in the past and we truly appreciate your feedback, it helped us identify that a significant portion of our user audience was experiencing issues! We believe we have fixed the problem and will have an update landing soon. We hope you have fun tracking Santa with us this year!

Best app ever

I love the app I have had it since I first got my iPad my hole family has it and I love when it is not Christmas Eve because you get to explore the North Pole and I love the games and all of the things on it I definitely recommend it to young kids but the problem is some people here that it is bad and there are younger kids and there parents look at the reviews and say they can’t get it because bad reviews the one thing that annoys me the most is how long it takes to load but for me it only takes like 30 seconds I also love how it is 3D and not 2D thank you for reading my review I hope you bye this app.

New version still has issues—which now appear to be resolved

The initial big revision a week ago wouldn’t load properly and run on my iPad Air 4 or iPhone 12 Pro Max. Version 3.1 came out today and did start ok on my iPad but still throws an error on my iPhone. It says “ an unhandled error has occurred, Reload “.

I spent some time looking through version 2 and everything seems to be working much better. The error referenced in my previous review is no longer occurring for me. I have changed my rating accordingly.

Developer Response ,

Thank you for the feedback, we're continuing to look into any issues that may be causing problems on some user devices. We hope version 3.2 (coming soon) will help fix your issue.