Nespresso Boutique 4+

I don’t understand why Nespresso felt they needed to create a new app — the old one worked perfectly well. That said, I don’t hate most of the features, but it’s completely unacceptable that when you checkout now it defaults to paid shipping instead of free shipping. Is Nespresso so hard up for profit that they hope to trick us all into paying for it? This adds an extra click and requires unnecessary vigilance when placing an order to change it back. Nespresso should fix this immediately.

This app could be so much more useful. The single button on my sometimes-finicky Vertuo Next machine is capable of illuminating orange or white and displaying 11 different status/error messages by flashing, pulsing, or steadily showing those colors. That’s a lot to keep track of. Apparently, this app at least tells you what the problem is, but it should be more of a utility. It’s lacking the capability to, say, program your coffee to start brewing at 7 AM in the morning, warm the water instead of fiddling with the single button, or just start brewing without, again, messing with the various functions of the all-in-one button. This app seems built primarily to reorder pods with ease. To me, it’s about 1% easier than just going to the website and ordering that way. Also, when I click on “my machine”, it shows that I have an Atelier. That’s not what this model is. I know, I know, the app doesn’t claim to do all those thing I’d like but, as is, I don’t find it to be particularly necessary. I installed the Nespresso and Nespresso New apps today and will be uninstalling them today also.

The old app was better by having each item in a list that was easily scrolled through and I could quickly find what I wanted. The new one using huge cards which might be good if you have no idea what you want but it’s a pain.

The checkout process and flow is improved though. Minus the fact that there was an option for free shipping and paid shipping and it defaults to the paid shipping 🤦‍♂️