myVW 4+

My VW was stolen had no idea where it was. Unfortunately someone told me about this application 2 months too late. So I know where my car is and what it is doing but it has been repossessed and resold by the bank that said they had no way to tell me where it was months earlier . Go figure. If I had this application then would not be in the pickle an in now with this car. Was not paying for a car not in my possession. So did not want to be responsible for a car that had no idea who was driving or where it was. If I had been told about this application by VW at the time it was taken. could have recovered the car myself. Anyway the Ap is great. Am trying to find a way to sue VW as a member of the public told me about the Ap not VW. Am still wondering why their service department said "If you don't have LoJack is no way to locate your car" what was that about?

This is an abysmal app that is essentially worthless aside from the fact that it DOES accurately express charging details and DOES ultimately engage climate control (within 1-2 minutes) and it does express actual miles. Aside from this the app is so glitchy and frustrating it makes me want to sell my 2023 ID4. It’s a shame an otherwise great company like VW would choose to outsource such vital technology to a company that sullies the driving experience and sours me on a vehicle I otherwise love. Issues: 1) While using the car’s internal WiFi it blocks my ability to perform basic search functions on my iPhone while stopped. 2) Often times Maps will not work wirelessly - EVEN WHEN WIFI IS DISABLED! Infuriating. 3) Only when connected via USB will CarPlay work normally as expected.

So Volkwagen, if you’re reading this know that if you lose me as a customer it will be exclusively due to this awful technology. All CarNet seems to want to do is sell me a $20/month Verizon subscription which I do not want or need. And my Verizon app always comes up as a distraction to ask me if I want to “activate.” I’ve never had a car in the last decade that doesn’t provide free, seamless WiFi integration to support basic CarPlay functionality. And worse yet, when you speak with someone from CarNet they seem to know nothing at all aside from the suggestion I add $20/month to my lease payment by purchasing a Verizon plan.

The Volkswagen engineers are considered some of the smartest people on earth. Engineering that has amazed me. They build some of the finest machines on the face of the earth. And then they publish (or farm out to another company) this woefully inferior car integration app. Hyundai Blue Link and others are far superior. And when I say superior I cannot stress it enough. The developers of this app should be ashamed and would be if they ever used another one. I have never seen a commercial product be so glitchy. I just tried to use it to lock the doors of our Atlas and it told me I have no cars in my garage. Later I’ checked it again and voilà the car is there.
Hopefully some manager somewhere is reading the reviews. And making changes somehow. I say that and then see reviews that mention it hasn’t changed in five years. I regret not waiting for the Hyundai Palisade to be available. You might think I am being a little bit overboard on selecting a vehicle based on their app. To some degree I am. But there are other things about the Atlas that are disappointing. Engineered very well but the value for what you get dollar for dollar is not even close to other manufacturers. One more thing the subscription is expensive compared to other companies.I’m glad we leased this time. It probably will be our first and last Volkswagen.