MyUnum for Members 4+

I was so worried about my financial situation as I started my short term with Unum as I heard nothing but horror stories from other people who I had worked with before but all in all it’s been some what manageable and not to bad did it take a little while for them to get going yes but there’s a process I understand that there are lots of people and they wanna ensure that they’re paying out to the right people as a company there’s nothing wrong with them protecting money they spend as a business I think people are just impatient and expect everything they ask for now I do hope they continue to be helpful and stay on a good path with me so far thank you

The app always has loading issues; ie it doesn’t load. not sure if it’s my company or the awful insurance company, but being able to file a claim within the time frame without being told about how the process is gonna go, IS NOT SIMPLE. first time applicant here! had difficulty with the app with the website and uploading a claim. worst experience, made me feel like i shouldn’t have left work to get a surgery i NEEDED. app is a piece of junk.

UNUM is either predatory or negligent. This company has me jumping through hoops trying to get a straight answer to anything. It’s impossible to talk to a real person, so you have to hope you don’t miss a call. No callback, the phone number robot tells you to go to the website, no contact form - no way to communicate. They don’t respond to emails. Their claim forms are poorly designed so inevitably you put something in wrong. It’s impossible to make any progress on a claim.

My condolences to anyone trapped in working with them - I hope you can pay your bills without them during a medical leave, because you’re not getting the service you pay for.