MyUnum for Members 4+

The app always has loading issues; ie it doesn’t load. not sure if it’s my company or the awful insurance company, but being able to file a claim within the time frame without being told about how the process is gonna go, IS NOT SIMPLE. first time applicant here! had difficulty with the app with the website and uploading a claim. worst experience, made me feel like i shouldn’t have left work to get a surgery i NEEDED. app is a piece of junk.

UNUM is either predatory or negligent. This company has me jumping through hoops trying to get a straight answer to anything. It’s impossible to talk to a real person, so you have to hope you don’t miss a call. No callback, the phone number robot tells you to go to the website, no contact form - no way to communicate. They don’t respond to emails. Their claim forms are poorly designed so inevitably you put something in wrong. It’s impossible to make any progress on a claim.

My condolences to anyone trapped in working with them - I hope you can pay your bills without them during a medical leave, because you’re not getting the service you pay for.

Unum!! You should be absolutely ashamed!! You are a multi billion dollar company multiple multi billion dollar companies rely on you to do a service for their employees and you get paid for that service and you can’t even get your app right for some people, this is life and death do better. I don’t know how many times I’ve had to reopen and restart this app or take the app off my phone and put the app back on at your request because your app is frozen. It won’t do anything it’s not showing documents, etc. get it together.!!!!