MySudo - Protect Your Identity 17+

5 years very upsetting treatment

The issue has been resolved professionally! Thank you!

We have been with sudo for 5 years and had two separate accounts on two separate devices. At the beginning of this year all that changed and now we are both out of our accounts and some how the accounts have become one account and neither of us can access our data and contacts, we cannot delete anything or restore our purchases and our constant requests are now being ignored. We were first told that the Apple ID could not affect the accounts and now we are being told that the ID is the problem not their service changes without notifying us or having any regard for the years of data we have on sudos and contacts! We are very angry at the way we are being treated and we continue to pay our bill every month but without the services that we have been paying for. We will file an official complaint if this is not correct this week. We have been very patient and waited for customer service to correct the issue And yesterday I was treated very rudely by customer support. This service used to be free then we started paying a few dollars for TWO SEPARATE ACCOUNTS now we are paying $180/year when the agreement was Supposed to be $79 for mine and $24 for my spouse! Fortunately I saved all this information.

Developer Response ,

Hi Jacq, thanks for the updated review and 5 stars. It's great the team were able to resolve your issue and thanks for your continued support and loyalty to MySudo, we really appreciate it. Regards Team Sudo.

Hi Jacq, thank you for your patience and thank you for being a MySudo customer for 5 years. 👍 I believe that our support team were able to resolve your subscription issue and you are now back up and running. Please let us know if there is anything else we can help you with or if you have any feature requests please reach out to us via support@mysudo.com. Regards Team Sudo

Great Privacy App with Clunky Functionality

I love using this app for shopping, selling or any time I don’t want to hand out my personal details. However, with the latest “improvements” I can’t seem to mark email as read or delete emails. They don’t stay marked as read or deleted. Please fix. It’s so annoying not being able to see what my actual notifications are because I can’t update what I’ve seen. It’s so annoying that I may just remove the app, but I’m going to wait a bit longer until the next update to see if it improves as I absolutely use it to evade online marketing.

Overall, the app has a nice design and in practice it seems to work well with most services. However, apps like Facebook, Instagram and a few others won’t accept the MySudo phone numbers. I don’t care about those services not being compatible with MySudo since those services infringe on privacy by just having them installed on a device. I’m not sure if there is a desktop version or web app available. I wish I could access MySudo email from a laptop or desktop machine when not near my phone.

Developer Response ,

Hi 2000th Dude,

Thanks for your feedback and great to hear that MySudo is helping you take control of your personal information especially with shopping and selling. 👍 We have not seen the issue you are experiencing, however If you could contact us at support@mysudo.com we would really like to understand it further and hopefully get it resolved ASAP. Regards TeamSudo

Frustrating to use.

Most of the claims made by the developers don’t seem to work. My email is full of unwanted spam with no clear way to stop it. I get a half a dozen emails pushing for web page development. I constantly get dropped calls. My phone will ring a few times then when I answer I can’t hear anything on the other line. I then have to try and call back using a different phone number. Many of the calls are spammers. Makes no sense to me as two of my phone lines are strictly for my business. Can’t access voicemails. So frustrating. Broken web page links. I have to forward the links to a different browser so I can see the content. That’s so annoying. Desktop app doesn’t work. I just get that spinning timer. Customer service is beyond frustrating. I tried many times to explain the problems but it seems like I was committing with a bot and it would just direct me to FAQ that doesn’t solve any of the problems. I literally re-installed my phone and desktop web browser with no other extensions to try and get it to work and it won’t. I wanted this app to be a solution for my customers and for my business; I’ve had to pivot hard to use other services and basically drop this app as a solution. It seemed so promising and seemed to offer everything I needed but unfortunately it just doesn’t work. I don’t see a purpose of renewing the subscription unless the above can get fixed.