MyNM by Northwestern Medicine 17+

Better than nothing?

Especially since everything was forcibly moved to the app I had hoped things would start working. But since downloading this I have never had access to messaging or just about any of the other features of this app. My child had been sick and now I’ve come down with something and I wanted to schedule a telecom appointment for myself and send a message to my pediatrician about some of my concerns but I’ve been forced to call the hospital and sit in wait times just to be told I can’t come in due influx in RSV cases and that if I can treat at home it’s better. Especially if he has a possibility of having COVID. The previous health provider I had I did everything through the app. I liked that convenience and I had hoped to have the same here but have yet to have that. Bought all I can do on this app is see my billing balance

So hard to find anything

Also I answer all the questions on the app before my appointment..then I get to my appointment and the exact same questions are asked about my meds. What’s the point of this? I can’t find the paper work from my last appointment , I don’t get it! Where do I look for this. I click on everything and it’s not there. I remove old meds that I no longer take on the my chart, then again. I get to the doctors office, the nurse asks the same questions I told her that I removed the meds and of course she doesn’t know why they are still showing up…and she tells me that she can’t remove them either. I’ve checked my chart and the are still there. Very poor system. Your system has a lot to be desired. Also the doctors and the nurses don’t know what the patients see on my chart, how about having a training on This for the medical personal so when I mention something on my chart they know what I’m taking about. My doctor told me he doesn’t know anything about the mychart. My doctor sent me the name of a specialist that I should see…I never received this I formation either in My chart or as a email. So I didn’t know about this until my next appointment 6 weeks later. And I had already see a pain specialist that I choice, and not one that was recommended. By my doctor. Again what’s wrong with your system????

Beware - Communication Breakdowns and Confusion Guaranteed

The app is supposed to help with communication between a doctor’s office and patient, instead it creates an even bigger bureaucratic bottle neck than is already taking place at Northwestern Fertility Clinic. My experience has been that I have several extra steps each time I need to connect with the office: logging in each time (no ability for facial recognition), having a limited amount of sender options (I can’t email a nurse directly, only my doctor but they never respond directly), unresponsiveness (sometimes I have to wait days for an urgent question to be answered) and runaround from the office (when I call the office they tell me to send a MyChart message) and when I send a MYChart message I see that someone has read it but not responded.

The app does have some good UI elements: easy to find the message, billing and results sections. The bones are there for it be a great app with a little consideration for the patient experience. I don’t have insight into what the doctors and nurses see on their end, but it seems like there could be some better designs in place to help connect the two sides. Get a UX expert, it’ll be well worth it and save a lot of time, frustration and patient retention.

Developer Response ,

Hello- we're sorry you're having trouble with MyNM. Face ID is available - click the gear icon on the menu to visit the app's settings and turn it on. It sounds like the other issues pertain more to an issue at the clinic you visit, so this feedback has been passed along to the manager of the Fertility Clinic. If you'd like for someone to respond to you directly, please email us at MyNM@nm.org so that we can communicate with you personally.