Myle Driver 4+

Problems

Before everyone should pay on time, the application should improve, the time waits for the clients of a lot and the payment for the trips is often little and for the reason that many times you have to pay bridges, it should ensure that when Give a trip the client is still waiting for the driver because on repeated occasions I have to travel 12 minutes to pick up the client and when I call the client says I am no longer there

One of the laziest app developing I have come across

This app was good until I was having issues with my phone were I had to delete and re-install the app then you quickly realize how lazy and inefficient the app development is with this application. There is no way to get help on the app are website the email on the website returns a delivery failure; the phone number provided don’t work; there are dead links all over the site. Example: None of the social logos lead to anywhere. The FAQ links lead to nowhere. The have rider help tab on the site and a driver help tab which is populated by dead space. There is no way of just logging back into your account like a already have an account button instead I’m being prompted to get started which will attempt to create a whole new account in which I get stopped all the way at the end because my email in already in use. You would think it would recognize my number is already in use as well. Well how the hell do I log back into my already existing account? This is the laziest app developing I have ever experienced in an app especially one that is suppose to be providing transportation in nyc.

Developer Response ,

Hi Jason, We are sorry you experienced difficulty using the Myle app for Apple. We are very conveniently located in Brooklyn and we would be delighted if you visited us with your Ipad or Iphone so we can help correct the issues you are having.. Since you left your review, we have updated the application for Apple two times. We treat all drivers as individuals and we would be more than happy to have you visit us at the Myle location

Terrible signup process! Messy and annoying!

I have sign up with 5 different apps of this kind in NYC and this one by far the worst for sign up process and missing info to the point that I just gave up on them.
Customer service is a joke (based in Kiev, Ukraine) half way across the world (i guess its cheeper there) Every time I tried to contact rep they replied someone will contact me in the next 3-6 hours and never did. Also app itself has a lot of flows...for example there is no mention to how much money you will be paid per trip (minimums in NYC and such) or their cut out of your pay. You have to go to physical office to finish up signup process because otherwise the app won’t accept your vehicle. I tried to upload some docs from my phone to save time but app won’t allow it. Unless you have the docs right in front of you to snap pics then upload app won’t let you upload any pictures from your phone... what a great idea!
People with no knowledge of the rid-share industry have no business developing an app.