MyIRVING 4+

I really like the app and the rewards system overall! The recent update that lets you scan your rewards card from your phone is great. However, I wish the payment options were more flexible. Right now, it only supports Irving Debit Pay, but it would be better if, like some other gas station apps, you could link your debit or credit card, set an amount, or pay in full directly from the app. That would make it even more convenient!

Thank you for the great rating, Ben. We will share your feedback with the team.

I got my rewards card from my local Irving station, then when I get the app I add my card info and for some reason the card number on my account on the app doesn’t match the number on the card. I try to use it at the pump multiple times and all I get is “welcome rewards member!” Then continue to pay with my card, my earnings have not showed up in the app. So I decide to try to start over. I delete my Irving account entirely and get a new card from my station, when I enter my email I now get invalid credentials, or this email has already been used. So now I can’t even use rewards unless what, I create a whole new email? I deleted the account. It should not still be an active account that I can’t use the same email again. I emailed the support adress listed on the app twice, and no response. I guess I will just go to other gas stations to refuel.

We are sorry you are having this experience. Please contact our Customer Support via email at customersupport@irvingoil.com or by calling us at 1.855.774.7975. Please consider revising your app review once everything is working well for you. Thank you for being a valued customer.

To actually use this download app, you MUST give not just your Bank Account and email address, but also (no joke) your birthdate, drivers license number, drivers license state issued info, social security number, and the app wants to track your location. You want to give this to the gas station?!? Nope! Nada! Never! Look out below!

(Update after response below): as you see, the response below deflects/ignores the issue described above. In fact, you DO need to give ALL the personal/private info described to actually use the App, which I would NEVER do. Yet, looking at other commenters, apparently the App hardly even works at many (most?) of the locations. I feel bad for these developers and the support people who are clearly told how to respond to these feedback. You’ve been warned.

Hello. You do not need to provide any of that information to download the app. Once you have downloaded the app, you would sign in to your rewards account with your email address and your rewards account password. You can use the app to track your rewards progress. If you would like to use Irving Debit Pay and Mobile Pay, you would first need to link your Irving Rewards account to your bank account. This is done through a third party secure payment provider consistent with may other debit payment programs out there. Irving Oil does not have access to any of your bank account details or personal information as stated above. The payment provider requires personal information to ensure you are the owner of the bank account you are trying to link your Rewards account to and has a system in place to do this in a completely secure way. We hope that this information has cleared up some of the confusion. If you feel so inclined please reconsider your review. Happy and safe travels to you. -The Irving Team