myCOMPASS PA 4+

This app needs to be updated and become a better system for the had working people that can’t be at the office on time.
I have so much trouble in sending documents when I have the pictures saved on to my phone. I can’t get my SAR forms or complete them on this app so what’s the concept of this app then. I’m still having trouble with submitting things on this app and the main office doesn’t check the app and cuts my benefits off with no reason given after I provide the prof in person, fax, email or even through the chain center they rip me off with half my benefits like it’s horrible and a waste of my time dealing with this app and it’s not my phone because iPhones is comparable to almost everything.

Sorry for the trouble you are experiencing. If you are still having an issue with the app, please contact the myCOMPASS PA Mobile Helpline at 1-844-831-0584 between 8:00 a.m. and 5:00 p.m., Monday through Friday so we can further assist you.

I really like the app but it does have one major problem that needs to be fixed ASAP because I can’t loose my benefits everytime there is a semi annual renew. The app doesn’t send you notifications when anything needs to be done. I check the app once a month or so and I’ve noticed that I never get notified when something like the semi annual renews come up. I have a very busy life and I’m never on my phone due to soon having 3 kids all under the age of 3 and it makes it difficult to actually take the time to go through anything on my phone. I’m late AGAIN turning in this semi annual renew form because I didn’t know it had to be done last time it was the same thing and I lost my benefits then had to reapply for them. I can’t keep reapplying due to lack of communication from the app and welfare office I literally depend on my benefits for my kids please fix this at least even doctors offices send you text notifications a few days before appointments to remind you, you have appointments coming up and it’s so helpful especially when I get so busy I forget. so why can’t my compass do something similar ? Please really look into adjusting this issue

We appreciate you taking the time to offer a suggestion for the app. Your idea has been shared with our development team to consider for a future update.

This app used to work just fine. I always received notifications about SARs and renewals with no problem and was always able to get everything turned in on time. Now it seems that I receive no notification and they don’t even send me postal mail either! I cannot access my documents, I seem to always be late with submitting my SARs even though there is always a later due date on the app! My benefits always end up getting cut now because of issues with this app!! At the moment, I cannot even access my documents or my messages/notifications because the app keeps telling me time and time again that the app is not working at the time and to try again later!! I don’t understand what the issue is and why it has been going on for so long!! This is so frustrating because I find myself always having to reapply now! This app no longer makes things easier, it makes them extremely hard and stressful!! Smh!

Sorry for the trouble you are experiencing. If you are still having an issue with the app, please contact the myCOMPASS PA Mobile Helpline at 1-844-831-0584 between 8:00 a.m. and 5:00 p.m., Monday through Friday so we can further assist you.