My20 ELD by Konexial 17+

I’ve ran this app for going on 2 years. Just like all electronics glitches happen but this eld has done very well. I’ve had issues mainly driver error and they are a phone call away and always friendly and very helpful! I’ve called a handful of times and have never had a long hold time and almost every time the issue is fixed while I’m on the phone. I personally find the eld very user friendly. I was not a fan of giving up paper logs but I had an issue with my iPad and had to run paper for 8 days and I sure missed having the app. If I could rate the customer service they would get 10 stars. Another great thing is you don’t get bounced around to multiple people when fixing an error or asking for advice. In 2years I’ve had multiple road side inspections and so far no log violations. I would recommend this to anyone looking for a good dependable eld updates and features get added and if something does go wrong they won’t sweep it under the rug they will figure it out quickly

Hi 6542Ajpps! Thank you so much for your honest review and feedback. Our team strives to be readily available for all of our customers. We appreciate your loyalty to My20 ELD and look forward to the work we will do together in the future! Drive safe and #DriveLiFE...Thanks! Kristin @ Konexial

I have been using the My20 ( Konexiel) for 2.5 yrs. Of all the electronics I use on a day to day basis, My20 has been the best. The units, I have 2, work well and when they don’t, I get prompt service from the folks at My20. The technician Chris is the best tech guy I’ve ever dealt with. He diagnosed and fixed my issues once, while I was 2000 miles from home. Good company excellent service!

Thank you so much for your thoughtful review and for being a loyal My20 user for 2.5 years! We’re thrilled to hear that our units have been reliable for you, and that you've had such positive experiences with our support team, especially with Chris. Our goal is to provide both dependable technology and exceptional service, and it’s great to know we’ve been able to meet your expectations. If you ever need anything in the future, we're always here to help. Thanks again for choosing My20 and for your continued trust in Konexial! Kristin @ Konexial

Does not work well with Volvo. Maybe a Volvo issue may be the device issue. Not sure. I had a Volvo mechanic checking all electrical on my truck. No problems with my truck. The device can’t find my truck vin number. It does not track miles. Has lots of problems locating where I am. Puts me on-duty and in drive mode while I am sleeping. Had an audit with FMCSA they deemed the device non-compliant. At this point I am weighing my odds in which direction to go. I can only give this company a couple more tries to get to thing Wright. But when your logs look like an Etch-a-Sketch or a child has been playing with how do you submit that to a government official DOT.

Hi Jed~7~ We are very sorry you had troubles with our app and were not happy with the device. Since your review, our team has made some great improvements to our product and app. Thanks to your feedback we were able to make changes for future users. We'd love to earn your business back. Please give us a call at 865-888-6920 ext 2 to help you in the future. Thank you- Kristin at Konexial