My SPS 4+

This review is as of 9SEP21. I was unable to accept the terms and conditions on the app’s login page, “accept” was greyed-out. After repeatedly exiting out of the app, and pulling it up again, it finally let me accept the terms and conditions. However, once that was done, the app mandated you provide a work phone number, it was not immediately apparent that you can delete that field. Sorry, SPS that’s none of your business, and I don’t need you calling me while I’m at work. Finally, there are fees for paying through the app. Useless.

Update: 25APR22. Still cannot log in. It is stuck at the Terms & Conditions user agreement. You cannot select “I AGREE” only “CANCEL” which makes the app not load.

I have used this app to manage my account for a number of years now. While it’s always had its quirks, suddenly out of the blue it is requiring acceptance of a new Terms of Service, and the accept button is disabled. There seems to be no way around the problem unless and until the developers fix it, and there has not been an app update in more than 5 months as of the date of this review. Typical of SPS; they’re not exactly the most customer friendly or focused mortgage servicer out there, but they’re the one I’m stuck with until I refinance. Regardless, their app is an abomination. Avoid them if at all possible.

I have never had an App ask me to agree to some terms before it lets you login to your information!

This App does not work in iOS 16.3.1. I spoke with a representative today and she told me that I need to use a different browser other than Apple (Safari) and go to the website. This tells me that their App for iOS is not compatible. I will update iOS late tonight and then see if it allows me to login.

The customer representatives so far have been very helpful. However, the company seems to be a bit unorganized.