My Optimum 4+

We are experiencing technical difficulties, and cannot access your account at this time. Please check back later. (I like to pay when it is convenient for me) (I don’t believe it is the app but the internet service provider I have to deal with) Still unable to login, I decided to offload the app, turn my phone off then back on again, then I disabled the Wi-Fi and enabled it again, I reinstalled the app and now it works just fine. . The issue is back, even with the latest update. I’ve deleted the app, shutdown my phone, started my phone back up, downloaded the app and again the issue pursues. I even tried my previous remedy with no luck. I guess I’ll remove the app and start paying my bill on Optimum’s website. . It’s a shame that the app no longer works due to technical difficulties.
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((Just figured out what the problem is, it’s because of my vpn, I decided to disable it to see what would happen and bingo, I have access to the app and to confirm, I re-enabled my vpn and I have technical difficulties once again. It looks like I have to disable my vpn long enough to use the app then re-enable it.))

Hi there. Thank you for bringing this issue to our attention. We'll be happy to check on this and assist you further. Please send us an email with details to AppSupport@optimum.com so we can assist you right away. ^Juan

Edited: After they released their latest version, I can see my bills, and the app is no longer crashing! Changed from 3 to 5 stars.

Like others have stated, there is no way to view the actual bill in the ‘My Optimum’ app, you either have to use their website or the old ‘Optimum Support’ app, which is frustrating. I do have to say the UI is smoother and more modern than the old app, which is a good change. I found a crash: from the list of devices connected to the WiFi, if you try and click on a device, the app will act like it is opening to see the device details but will then crash. Model 2022 SE iOS 17.

Hello. Thank you so much for the feedback. We really appreciate it! We are here for you and would really like to help with that crash issue. Please send us an email with your account information to AppSupport@AlticeUSA.com so we can best assist you. Thank you so much. ^Antonette

When we had Morrisbroadband in Fletcher,MC in Henderson County, we next to never had internet freezes or tge internet go down because of a cable problem. Storm problems yes, cars ceashing into power poles and internet poles yes, but not the cable company.
Now with Optimum we have terrible technicians that come out one two three tomes and still can't fix the problem because they don't have the technical knowledge. Whether they are legal to work in this county is questionable as their lack of English language word usage is questiobale since none of our problems got fixed. Instead of finding the problem they just give you a new cable box to suppisedly fix tge problem which apparetly it was just a bandaid because streaming channel still freezes or goes out continually and always it is on a weekend .
Their store in Hendersonville personnel could care less. They are sitting their looking at their phones when I walked in for customer service -And they were not pleasant and go out of their way to help me. It's like I "bothered" them by coming in the store.
Oh what I would give to leave this county and state!

Hi Jan, I’m really sorry to hear that you’ve had to go through this experience. Your satisfaction is our priority, and we’re committed to getting this right for you. Please email us here @ AppSupport@optimum.com with your account #/service address. Thanks! ^Deb