My One NZ 4+

HORRIBLE SCAM

I used a prepay card and topped up with $44 for one month use. This company is a SCAM. Avoid this provider at all costs. I purchased a plan with unlimited texts and 100 min of texting, along with 10 GB of data. Not only does this provider have little to no service in more than half of New Zealand, they do not let you use your data without spamming you with top up requests, annoying you with their begs for extra purchases. I have unlimited texts, and yet somehow they don't go through. I get an error message saying I have low balance and need to top up more... I bought unlimited texts and they're asking for more money to send my texts... This was a horrible experience, and I would 10/10 go for Spark or Vodafone.

Developer Response ,

Sorry that you feel this way and thank you for your feedback. We'd love to pass it onto the relevant team to action. Could you please fill out this form - https://one.nz/contact/feedback/complaints/?

Trouble

I am traveling in New Zealand on the bicycle and I had been here for a month. I had had nothing but trouble with this company from the beginning. Four times now I have spent an hour and a half trying to straighten things out. This is the worst telecom company I have ever done business with probably 20 countries. Absolutely avoid this at all costs. They constantly try to upsell me even though the data is available as a standalone. They sent me two notices that my data was getting low and then no notices so that it ran out in the middle of the jungle trying to navigate. Everything about this business is remarkably bad. Please stay away from this.

Wish there was a better option

Said I needed to update to open the app... app update won’t open in the App Store sooooooo how do I access my account info? Tried doing all this on Vodafone data. I really hope I don’t have to delete and redownload the app cause I’ve done that before and there was a problem with my account info, and I had to call in for help.