My Meralco 4+

Their previous app did not work all of a sudden and they refer me to this new app. I tried to use my old login and it says my account has been deactivated. I created a new account and it does not send an OTP as they are supposed to do. Then i tried to login with my new account and it says that my new account has been deactivated too. This app does not work at all. They dis not even do a good quality control. With this buggy app, I am afraid this app could be easily hacked as they do not know well how this app works. Dangerously released app.

We deeply apologize for the frustration and concerns you’re experiencing. It sounds like you’ve encountered several issues with both logging in and account deactivation. Please reach out to customercare@meralco.com.ph with your details, and we will prioritize assisting you in resolving these account-related problems. We take your feedback seriously and will ensure that our team investigates the security and functionality of the app thoroughly. Thank you for your patience, and we are committed to fixing these issues.

How can condo owners who lives in US pay bill online? The previous app allowed online payment from anywhere in the world. How about email
Option for OTP?
While in the country, I can pay the bill over the counter but it’s a hassle to go to Meralco office just to pay the bill. Once I leave the country, the bill will remain unpaid. Hope there’s no reconnection fee. The onus is on Meralco.

We understand the inconvenience. Condo owners abroad can still pay their bill online using a Philippine-issued bank card. The app also offers an email option for OTP verification. For further assistance, please reach out to customercare@meralco.com.ph. We appreciate your understanding.

The old app worked perfectly. The new app is unnecessarily bloated and buggy.
Good ole Meralco fixing stuff that ain’t broken while messing everything up in the process.
WHY disable the old app when the replacement one is clearly not ready? Mymeralco shows a balance of ₱16K and no ability to open past bills. Meanwhile my recent emailed bill shows a balance of only ₱5k. I pay in full every month!
Way to go Meralco. Stellar work.

We truly apologize for the frustration and confusion you're experiencing with the new app. We understand how important it is to view accurate billing information and track your payments. It sounds like there may be an issue with the balance mismatch, and we’re working hard to address it. Please reach out to customercare@meralco.com.ph with your account details, and we'll help you resolve this discrepancy. Your feedback is important, and we’re committed to improving the app and making it more reliable.