My Flow Self Care 4+

This is an update for my previous post. I changed my rating from 4 stars to 5 stars because I am now able to setup auto payment on all my accounts. I still review my bills monthly to ensure that it correctly reflects my changes and payments.

I have multiple accounts, 2 mobile accounts, one home account and a business account. The mobile accounts were smooth sailing because I was able to setup autopay; however, that’s were Flow missed the mark by limiting how many auto payment options a customer could have per account. My home and business accounts took several additional steps to complete my transactions. Flow, please increase the number of automated payments allowed. Thank!

Overall good app, just need to update the “ My account balance “ section. Sometimes the balance is not accurate. I tend to keep refreshing the page often to get my actual account balance.

The call support was good until they introduced the voice recognition system and limited it to some features it’s not even as quick as the first system where you dialed a number. Then there’s the WhatsApp chat support why must I wait sometimes up to 2 days before I can get a agent and then when they come then expect you to respond in 10 minutes before they close the chat; texting back at 1pm the night when I texted you at 7 am. Then there’s this app similar thing. Like why offer support if you can’t get it when you want. Is it that the company lacks workers. And it’s been a week of me calling the company because my credit is going off my phone without me using it and they say call back in an hour it will be resolved and it’s a week and it still isn’t fixed.