MUSINSA : K-Fashion Store 4+

Is something wrong with the website and the app or is it just me having this problem. I have not been able to access the application since the last two days when the main screen only says “The service connection is unstable. The current server is unstable due to the large number of users. Please try again later.” and that affects my purchase because i am planning to buy some items :(

Dear, estella mei mei. Thank you for your review. We're sorry you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please share the following information with us to find the solution to your problem.

1. Model of the device
2. Version of the OS
3. Detailed explanation of the error
4. Detailed info on action
5. Time of error

■ How to use the Help Center
[My] → [Help Center] → [Need more information?]
MUSINSA Help Center / FAQ Shortcut Link ▶ https://help-global.musinsa.com/

Once you submit a request with the above information via Help Center, we are going to work with you to resolve any issues as quickly as possible.

Again, thank you for your feedback and we look forward to receiving your request for further investigation!

I have a package lost and I did everything (by everything I mean EVERYTHING, I contacted the website and the local carrier, and knocked all my neighbors’ door asking whether they have my package by accident, and I even go to the trash dumpster to see whether the wrap is there) by myself while the customer service and the local carrier pushing the problem to each other in an extremely inefficient way. The still asked me to do more checking and implying that this is my problem even though I am the victim. I got my responses at least three days after I sent my questions, I feel terrible about spending my entire week and half to have to deal with the other bunch of things they asked me to “double check” again and again and again after finishing a 8 hours shift. Don’t shop from this app. They don’t take any responsibility not even the bare minimum. I highly suspect that such a huge enterprise in fashion industry who spent millions on commercial and even paid for K-pop stars like New Jeans to promote doesn’t include an insurance for their merchants. Terrible experience as a previous loyal customer. One star. Quit.

Hello 14MGR00T,

We sincerely apologize for the inconvenience.
Despite our efforts to thoroughly review your inquiry and provide an appropriate solution, we regret that we were unable to address your issue promptly. Please accept our deepest apologies for this shortfall.

We would like to assist you further after reviewing your order details. Could you please visit our Help Center and resubmit your request? Our team will prioritize resolving your case as soon as possible.

■ How to Contact Us
[My] → [Help Center] → [Need more information?]

Again, we apologize for the inconvenience and look forward to hearing from you.

Thank you for your understanding.

Sincerely,

Never response to the customer service, every time I go to the contact us page, yall signs me out. So I have to log in every time I use the customer service page. There is an order tracking system, which does not work at all. The package was dispatched for two weeks, IT DIDNT EVEN PROGRSSED A SINGLE BIT FOR TWO WEEKS,and then all of a sudden they notified me that the order has been returned due to an incorrect address. So I was trying to reach them out, the customer service NEVER replies to requests. Thye dont have a phone call service, no live chats. Just an inquiry page where I can post a questions, of course you dont even know if they will ever answer the question or not, what happened to the one that ive sent request a week ago? No one came to answer. And now I am just sitting here having no idea where my 200 dollar worth package went. Wonderful company very quick response, with a very very organized tracking system.

Dear, Davlddd.

First and foremost, we would like to sincerely apologize for any inconvenience caused by recent transportation issues. Upon thorough investigation, we have identified a system integration issue between our international shipping carrier and local delivery services, leading to the partial omission of customer address information.

Immediate measures were taken to communicate the issue with the transportation company, and we can confirm that corrective actions have been implemented to address this issue. However, we acknowledge that this process has caused confusion for you, and we deeply regret any inconvenience you may have experienced. Additionally, due to the overwhelming increase in order volume during our big event, we encountered challenges in promptly addressing all inquiries, and for this, we sincerely apologize.

We assure you that we are taking comprehensive steps to prevent the recurrence of similar incidents in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work diligently to enhance our processes and avoid any further disruptions to your service.

Once again, we sincerely apologize for any frustration or inconvenience this situation may have caused.