Musician's Friend Deals & Gear 4+

I am most definitely not a rockstar. But I enjoy playing my guitars, acoustic and electric, to lap steel. And I love my amps, pedals, etc. And that’s not to say that every purchase arrived without problems. I have had to send back one guitar that was delivered damaged. And I have a bass that arrived scratched. But I love it regardless. And I was offered to have it replaced, get a partial credit. I chose the latter to use for the 2 year protection plan. And one boss effect pedal that doesn’t work properly. That needs to be addressed. But that’s a rare problem likely due to the manufacturing or shipping. They sent me a replacement for the resonator guitar that was faulty before I could ship the damaged one back. And didn’t give me any crap. That’s 3 things in 20+ purchases, over 20 years. To an Alaskan resident. And no AK is not Siberia. But my loyalty lies with musicians friend.

Musician’s Friend overall is much better than the GC retail stores. I’ve had excellent customer service most of the time I’ve called. Sometimes when they realize they’re not going to make a sale, they’ll lose interest, but this is to be expected. This is how they make their money. The discounts are good. The point system is great. The “Stupid Deal of the Day” can be amazing if you watch for good sales- with the exception that there are many repeats. They will work with the price on many items if you call. My only true complaint is the app which rarely works correctly regardless of how many times I’ve updated on my iPhone and the order tracking, even on the actual webpage sitting at my computer, can be frustrating. Sometimes you can find it, sometimes it won’t even load. So if you order, you just have to be patient. It will arrive when it arrives. Don’t order something if you have to have it for a gig in a week, bc it might not make it even though it says it will, even if you can find the stated delivery date. Don’t let this be a deterrent though. Most items do arrive on time.

These folks are great!! Wide variety. Good prices and 8% back for future purchases. They are exceptional about customer service and returns. The “stupid deal of the day” items are true deals, not just pretend deals — and enough truly useful gear is sold that way that I do check it every day. Sometimes if you call you can get an even better deal than simply clicking “buy”. What a gift this business is!