Motive Fleet 4+

On time

I like the function to track the trucks with motive and enjoy the fleet view with the possibility to see arrival times from all truck and location in one screen. I didn’t find it yet but if there is an option to get automatic notification that the trucks arrived that would be great option to make my life easier.

Thank you for the quick response- I will start working on using the GEO fence ability to get automatic updates when the trucks come closer to there pickup and drop off locations

Developer Response ,

Thank you for the wonderful review! It's great to hear that you appreciate our service. You can create a Geofence alert for your vehicles, which would notify you every time your Vehicle enters that Geofence.
Please see the link below on How to Create a Geofence Alert
Link: https://helpcenter.gomotive.com/hc/en-us/articles/6190688664733-How-to-create-Alert-for-Geofence
If you have further queries, please feel free to reach out to us at support@gomotive.com or Call our 24/7 Customer Hotline at +1 (855) 434 3564. We will be more than happy to assist you.

Owner

I advise against using MOTIVE as an ELD provider because I have used their services for five years and found their prices excessively high. They charge $47 per driver, while there are much more affordable alternatives, including options for as low as $25 per driver. Additionally, when you subscribe to their services, your contract is automatically renewed for another year. If you wish to cancel your subscription, you must notify them at least one month before your current contract ends. For example, if your contract expires in December, you need to call them in November; otherwise, you will be forced to pay for the following year, even if you are not using their service. Many people do not read the contracts when signing up, and their agreement states that the contract will renew annually. If you do not inform them in advance about your cancellation, they will continue charging you. Based on this, I strongly advise against using this company as an ELD provider.

Dash Cam problem

This message is for owner operators. Do not ever order the dash cam from this company. The sales team will deceive you that you could access the dash cam on your cellphone or tablet. They pushed me to sign the contract through docusign. Guess what, after I received the camera, it doesn’t work on cellphones or tablets at all. When I tell them to return it, they said that I have to pay the entire year because of the contract I signed. They will give you false information and after you sign the contract then you will be in trouble.

Plus the customer service are pretending as if they are professional but they lie straight to your face. They don’t even care for your time & money. I’m warning you stay away from the Dashcam service. Someone will come under this comment saying “sorry for experiencing inconvenience bla bla…bs” sorry doesn’t mean nothing if you can’t value customers time and money.

Developer Response ,

We're sorry to hear that you didn't have a great experience using Motive! Kindly provide your contact information here or please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Thank you!