Motion Auto Insurance 4+

I feel like ever time I try to open app, it never works. I’ve had no problem getting the insurance I need or emailing customer service. So the co seems to do their job well. Just not the app. So maybe they can work on that.

I needed to cut expenses and looked around for new car insurance. I signed up with Motion and got the exact same coverage I had at The General for over half the cost. I happily paid my premium each month and was planning to renew with Motion when my coverage year ended. Well I got a letter from Motion stating they were canceling my coverage at the end of my coverage year which is in another month. The reason given was that the program I was in was done away with and I was not a good fit for any other insurance product. I do appreciate a little bit of the heads up on the cancellation. At the same time I’m very angry and disappointed because I thought I finally found the coverage I needed at a price I could afford. My budget is very tight and this is the last thing I need. I won’t be recommending you to anyone because they will only get a year of coverage out of you guys anyway. For all of the complaints I have heard about you people, I gave you a chance anyway and you proved everyone right. Thanks for the “great” year!🤬

First, it’s really annoying that they don’t have a desktop app so you have no choice but to use their crappy mobile app. Problems: 1. Does not keep your login information or allow you to automatically save to the keychain so you have to manually enter in your info every time. 2. Duplicates and triplicates your payment methods for seemingly no reason. So you’ll have 6 entries for just two unique cards. 3. There is no way to delete payment methods. They’re just in there forever. 4. The Accounts tab was not given even 10 seconds worth of effort to design. The formatting is messed up and looks really unprofessional. Not to mention the whole page is just entirely useless. It actually does absolutely nothing that the other tabs couldn’t do.

Motion Auto, if you’re listening, please fix this. Your service as a whole isn’t bad, but if you’re making your customers depend on your mobile app you better make it work right.