MortgageQuestions 4+

Although the app has improved over the years compared to many businesses that I have used apps to make payments this is one ranks to me as not great. Early or same day payments are fixed in the system if you are paying on a weekend so only next business day will display. This action can cause a late payment to appear if you are near your due date. Partial payments are not allowed, you can now pay escrow or other fees in advance of your due date. Many things are unavailable so you have to wait in a queue to call a customer service agent and a fee maybe charged if they perform your task.

Thank you for your feedback. We will surely pass on this to our developer team and see if we can make improvements based on your feedback.

So with the super low interest rates, we re-financed our mortgage with RocketMortgage. Their app was pretty good. I became a bit concerned when a no-name lender (PHH) bought our mortgage. Even though it’s only been one month, I’m already extremely disappointed. This app is clunky, unstable & really just miserable to try using. The inability to schedule a specific date for your payment is absolutely unacceptable! Then once you find the app won’t allow a specific date to be chosen, it locks up & will not allow you to back out. Only option is to close the app & log back in. Which by the way is sketchy as well. At times I’m not allowed to log into my own account, or given a prompt stating I’m not authorized to make electronic payments. The developers should consider basic functionality rather than throwing in duplicate info such as home values in my neighborhood. I presume they’ve heard of Zillow? If rates keep dropping, I may consider another refi just to escape this piece of crap app!

We're sorry to hear about your experience with the app. We are working hard to continuously improve the app and we appreciate and thank you for your feedback. If there is anything we can assist with or if there are any additional details you would like to share, please email us at customercare@mortgagefamily.com. Thank you.

It has been impossible for me to make my payments on the website for some months. I have tried Google, Firefox, and Safari. So, it is a relief to be able to make a payment on the app because it is quite easy to navigate. I hope others don’t have the same problem, specially the elder that might have some initial obstacles with apps. Of course, there are many that don’t have this problem.

Hi, we are sorry to hear about the issue you are facing. Request you to call us at 1-833-862-0732 and our web support team will be able to assist you.