Modern Flames 4+

App is missing dark mode…nothing kills an ambiance like a super bright white screen…good app but missing things that are actually on the remote

Thank you for pointing this out. We will have our team look into this.

The app is working fairly well with our Orion Multi. The heater controls don’t really work at all unless we use the remote first to turn on the heater. Then the app will control the heat fine. We are dismayed at the lack of updates for the app and fireplace. When we purchased it (Summer 2023) we were told that new flame patterns were in the process of being filmed to roll out for Oct 2023. I’m writing this in March 2024 and sadly nothing has been changed or updated on the app or the available flames for the fireplace. We were also told a glowing log retrofit for the multi was on the way. Still no news on those either. Have you guys abandoned the Orion Multi?

Hello, thank you for the message. We have not abandoned the Orion and our development team is working hard to bring new additions. For your heater issue please reach out to our customer service team at customerservice@modernflames.com or via phone at 1-877-246-9353. Please have the device model number, serial number and virtual ID available. Our team can assist with where to get this information.



Thank you for support.

This is a good app, so much better than the remote that came with the fireplace. My only problem is the remote is so packed full of features that is difficult to figure out all its possibilities. Is there some type of manual or instructions that go with this app so you can fully use it?

Thank you for the message. The manuals for the products now have the latest app guides under the operation sections of the fireplace manuals. If additional assistance is needed please feel free to email our customer service at customerservice@modernflames.com or call Mon-Fri 08:00-17:00 AZ MTN STD and someone will be glad to assist.