Modern Animal 4+

OMG I’m so impressed + thankful

We just recently rescued a Great Dane puppy and our first vet experience at another clinic was awful- long wait times, zero transparency, zero customer service, and the vet seemed eager to get the appointment over after being with me for 5 minutes. When I asked questions the vet and the nurse seemed annoyed. I feared all of Los Angeles vets would be an expensive sub par experience with Vets just interested in taking all your money and little desire in providing a positive experience for you and your pet. Then a friend told me about Modern Animal and said they LOVED it so I decided to give it a try. So far, the app is hugely convenient and informative and so refreshing to know I can get answers to all my concerns in the blink of an eye! I feel SO supported! We easily scheduled our first visit through the app with ease and lots of availability. Although we haven’t experienced the in person vet or office yet, I can already feel we are in great hands just from the chat interactions. Modern animal clearly has a dedication to customer service for both the owner and the pet. The services in the app alone are worth the all access membership in my opinion. So happy I found this and I’m looking forward to our in person visit now :) thank you modern animal for changing the game and offering a new loving + intelligent way to provide care for our animals!

Great app that connects you to a team of supportive, helpful, and empathic specialists

Highly recommend this app and this vet

Modern Animal is our vet choice in LA. If I ever have a question or photo of something regarding my dogs health at any time of day, a person in the chat is always there to respond and provide solutions. They also have an amazing no contact drop off at their office - you can either wait in the lot or grab a bite to eat around the corner. Although we have to social distance, the vet makes each visit feel personable by video calls during the exam for the diagnosis. They also offer sparkling water and Stumptown Cold Brew while you wait.

I recently traveled with my dog and she had some concerning health issues while out of state - the Modern Animal staff worked diligently to help me find the top vet hospitals in my area and sent out records to each location.

CS & Ops team need help

been a fan of MA since day one. living in LA and after getting our first dog, i wanted the best care for her. my husband and i found MA in weho and loved the idea of app based care management. her appointments were seamless, offices were impeccable, refilling her medication was easy and communication between us and her provider was above amazing.
in this last year, there’s been a dramatic shift in quality of service. especially around her medications. lots of gaps in communication- they rose no awareness about how often she’d be seen for pill reevaluations, checking in about her prescription status to find out it was never sent in the first place, vaccines or other various updates. also, shortages of her medications in shipments…is kinda unacceptable.
everyone who works there is so great at their job. either the agents in chat, the doctors to the nurse team- everyone is doing their best. there just doesn’t seem to be a platform that’s connecting the lines of communication between these teams. information doesn’t seem to transfer over really well.

transparency isn’t really there, which was why i came to MA in the first place. MA has grown so much over the last couple of years since we’ve joined and it’s been really cool to see it happen. however, if this doesn’t improve- this membership is no longer for us. good luck guys!

Developer Response ,

Hi Dordigo - Thank you for taking the time to write. We're so sorry to hear that your recent experience hasn't been up to par. This is certainly not the type of service we strive to deliver at Modern Animal, and we sincerely apologize for letting you down.

I know there's no consolation for your poor experience, but we'd still love the opportunity to personally follow up and see how we can incorporate your feedback in the future. Please don't hesitate to contact me at rosa@modernanimal.com.

Thank you again for providing your feedback. We truly appreciate your support from early on and look forward to hearing from you soon.