Mobile Lactation Consultant 12+

MLC comments

I still have a concern about when you save the information and then click “done”, that if you add one more item, and click save, then “delete” is where “done” was previously. I had to re-enter all of my information, because I accidentally clicked on the “delete”.

I would like you to add “Greenish Yellow” to the stool color choices.

I would like you to not require completing “months breastfeeding” to save the names of the other children. It will not let you go the next child’s name without completing the “months breastfeeding”.

I would like “none” to be able to stay on the mother’s health history, if she has any health conditions. Right now, if you select “none”, then it goes away.

I would like you to add the “First time baby received formula” and the “Last time the baby received formula”.

Thanks.
C. Gaskamp

Just adds to the frustration

My lactation consultant had me download this app. I hate it for several reasons:1. The forced use of landscape mode and no scrolling functionality on the login page and throughout the rest of the app makes it really difficult to use on my iphone5s—might not be a problem with bigger models, but should be an obvious fix that was not addressed when I updated the app. 2. When you’re learning the app, it has several pop-ups asking you to review the app which then details any progress you made in the meanwhile.3. It’s not clear in the chat function if/when you will be notified when the consultant replies, so I’ve been checking back in, but that leads to the next glitch...5. When I try logging on, it will just close the app with no explaination. This was not fixed by updating the app. This app has taken the incredibly frustrating experience of breastfeeding and made it even worse (although I didn’t know that was possible...)

Developer Response ,

Landscape mode is required by many apps on the iPhone 5s because it's so narrow. We could permit Portrait but then you would be constantly scrolling horizontally. The Chat feature uses Apple notifications unless you denied the app's request to send you notifications. You can adjust this under the iPhone privacy settings. If the app is closing unexpectedly its because the iOS force closes your apps if you have too many running. The 5s doesn't have a lot of running memory so it's important to close your background apps periodically. We cannot reproduce the issue with the app review popping up more than once. Its actually not a part of our program, its something Apple pops up when the iOS thinks it's appropriate.

Nope.

I began using MLC when there was not much available for EHRs for IBCLCs. From day one the app has been buggy. There is no manual, no specific training video for a new user, poorly managed official Facebook support group, slow (if any) response to customer concerns, unprofessional responses when you do get them, and a quick dismissive manner in which any and all issues are “user problems”. Well, without proper support on how to manage the app, I would suppose that folks are just trying to do their best.
I can attest to difficulty with the app syncing which is not an issue of “poor internet connection”.
I thankful that there are now many more options for EHRs for IBCLCs. Save time, money and frustration and use another option. Oh and for the record, I am not a fake account or out to prove a point. Michael Daly personally requested that users post reviews and I am happy to do as such.

Developer Response ,

We have had tutorial videos since day one. We offer free demos and unlimited support calls. We also have a banner at the top of the FB group that says to call or email for support questions. This user was using our FB group to post fake issues and promote a competitor system she's affiliated with. She was banned and now she's posting fake reviews. The posters name, "womens rights ibclc" doesn't exist and is as fake as her review.