Mobile Facilities by RealPage 4+

Becoming better

After this last update it seems to be running way better now. Thanks for stopping the inspection tab from loading 1st. Everything is still cluttered together. Would be nice to assign colors to specific tasks/work orders. And make readies are unorganized. Wish I could change the order in which they are listed. More customization would be nice. Need a notes area for internal maintenance use only. Also would be nice if I could see history of the unit without having to go to a desktop. I also wish I can change the categories in make readies by unit. Most of them are a waste of time for me. I really do like the time Recording though, that's a big help. All and all it's gotten much better but could be great.

App is not working properly

I have tried to reinstall my app 3 times and it will not properly record time nor will it go to the close menu that allows me to properly close tickets. Also in the record function time jumps sporadically (jumps from 1 sec, to 3, then back to 1, etc). As of right now I can not close work orders

Developer Response ,

Hello, thank you for your feedback. This is not common behavior with the app and we'd like to be given the opportunity to investigate your case. Can you please call us at 800-704-0154 or submit an online Support Request Form (https://www.realpage.com/support/#support_request_form)?

Additional Help

This is a pretty good app but I could use a few more helpful things. •It needs a extra page to move on hold jobs away from current to do list. •Have the ability to review completed work orders or a history search. •Have the ability to re-open a completed work order to add extra or forgotten notes. • more reasons for on hold purposes, such as need to order new appliance. Also the app needs major update or something, continues to lock up and have to delete app and reload it and now it is not showing all new work orders. App shows a certain number but on laptop it shows all current work orders. So again delete and reload….. please help because angry residents don’t make a good day.

Developer Response ,

We appreciate your feedback! On-hold reasons can actually be updated in OneSite via Facilities> On Hold Request Reason under Service Requests. We have passed the additional information to our Product team. Would you be willing to contact our Product Support team (800) 704- 0154 and provide them your contact information so we may follow-up with you on these items?