Minnesota Energy Resources Ratings and Reviews

Opinion

I have had excellent service from you since I opened up my account. Any questions I have were answered . No long wait times either when I have called. Thank you so much again for your wonderful service

Minnesota energy resources

It’s so good that it help to know when it gets paid and it gives you a notification in telling me when it needs to by
Paid for example it says “ your amount is do in five days “ it’s so convenient for sure needs to download

Confusing at the End

Have gone through digital process have a scheduled withdrawal from my acct. but it still says “make a payment”???
Confusing! Didn’t I just do that? If I press it again will it withdraw the amount twice? Would like a true confirmation not one I have to consider calling on the next day to make sure it occurred. Just my opinion.

Excited

I have been waiting years for MN Energy to make an app! Very excited about this and so far I love it and it’s super easy to navigate. Great job!

Wrong billing

I connected service in Bemidji MN November 2023. When I opened the account your system added an account I closed and sold six years ago. Then your system took $291 from my checking for that old closed account.

This was a mistake on your side of the business. You now owe me $292 because of your customer service wrongfully tying that old closed account to my present address.

That old account was closed in 2019 and sold to other people.

Now your customer service people tell me they can’t credit that wrongful billing to my correct account. I know by Minnesota law you have 10 days to return wrongfully billed accounts when it was your error.

I think this disgraceful business practice

Michael Monsrud

Why is it hard?

Sorry, this app is not easy to use. 1. I’ve got two accounts … the app says it has linked them … but no information on second account. 2. I had auto pay set up … but a MN Energy CSR inadvertently shut it down … now I’m in the app and it says it’s in place? What gives … why do I have to waste my time chasing this down?

Patient service representative

The patient service rep was very good at what she does and very friendly thank you

Can’t submit a meter reading

I have to read my own meter. The only thing I wanted this app for was to be able to Submit A Meter Reading, but it doesn’t do that.

Payment options

The only downfall I have with the app is in the payment section. I have to have either a MasterCard or Discover Card. I have neither. I have a Visa Debit card

MERC

Worked great right away. Stopped working, won’t allow me to log in, change password, anything. Removed app to re download in hopes of that working. Now can’t reload it but it is deleted from Home Screen. MERC has no idea. Any help?We

Developer Response ,

Hi jljjjjjjjjjjjjjjj, We have not had this issue reported before and apologize for any inconvenience. If you are still experiencing the same problem and would like to discuss so we can work to correct the issue for you, please contact us at 844-396-9185. We appreciate your feedback and look forward to hearing from you. Minnesota Energy Resources App Team