Midland States Bank Mobile 4+

Have only been familiar with Midland for a few years when it had purchased a chain of banks where I was an account holder. When the acquisition took place everything the old bank had in place was kept to keep newly acquired customers happy along with additional benefits that come with a larger bank. The local main branch is open all day Saturday and late through the entire week. Extremely happy with mobile check depositing, not sure if I could survive without it now.

The only complaint would be when trying to call a local branch you get a centralized bot which wastes about 5 minutes of time to eventually get a physical person. Really no benefit not allowing the banks to have their own phone number.

I have been banking with midland since I got my first checking account around 16 or 17. It’s been over 10 years now, and I’m not sure why I still bank with them. The only reason for real is that my parents can help transfer money to me when I’m in need since they all bank with midland. The app is extremely inconvenient. The opposite of what it should be. The account balance is never up to date. Transactions don’t go through for 3-4 days, and sometimes, they don’t even show up on your account for 3-4 days or longer! Even when my mother transfers money over directly via her own midland account to mine, it does not show up immediately. So if you complete another transaction, knowing that you have a certain amount of money in your account (even though the app says otherwise), your checking account can go below zero because it simply has not updated yet!! It’s amazing!!! With all of the technology we have out there, Midland cannot seem to hire adequate software engineers/techs to figure it out!! I’m extremely frustrated because when I spoke to a customer service rep about my compliant with the app, he hung up on me. Do not count on the midland states bank app (or customer service for that matter) to help you with your financial and banking needs. They will only be a HUGE disappointment.

Still waiting for a call back regarding my Mobile APP that had someone else’s name on my accts after the conversion! How does this happen that someone else had my social and is now named on both of my accts? I have no idea who this other person is?! The other customer also has an acct that has my social!!! Privacy/security issues! I need to close my accts! Looking for a new bank...Awful!!!