MICAS Service 4+

MICAS Service

Sharp Electronics Corporation

Designed for iPad

    • Free

Screenshots

Description

Full Description (max 4000 characters)
The MICAS (Machine Intelligence Call Assistance Service) mobile app is a one-of-a kind self-help system that collects machine data and allows MFP service technicians to bring a library of resources with them to service calls.
Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including:
• Machine totals
• Toner levels
• Alerts
• Current firmware version
Troubleshooting resources are automatically available to help technicians troubleshoot devices.
• View drivers, service bulletins, service manuals, and technical bulletins
MICAS Benefits to Dealers
• Help improve first-call resolution
• Optimize device uptime
• Provide efficient service delivery for your dealership
• Help increase revenue and profitability
MICAS Benefits to Service Technicians
• Machine totals and toner levels are available immediately
• Access to relevant alerts, tutorials, and service manuals
• Firmware version identified right on the app
MICAS Benefits to Customers
• No more monthly meter collection
• Help reduce emergency calls
• More potential for device uptime
How to Use the App:
• Enter the MFP model, serial number, or event code (jam, error, task, or alert)
• AI automatically generates MFP information and resources
Technical Requirements:
• iOS 12 or later
Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.

What’s New

Version 2022.06.03

Bug Fixes

App Privacy

The developer, Sharp Electronics Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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