Metrobank App 17+

Been using this app for years since it became and I found the mobile fund transfer very convenient. But yesterday all of a sudden my fund transfers all failed even to my own accounts which I have been using since the beginning. A notification that the facility is no longer available or temporarily available. Good thing I was able to do the transfers using my browser.

Hi ReyFlores, we're sorry to read about your experience. We have created a case under ticket number App20230905-152400EMS
. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.

When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care.

Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time.

Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious.

Hi Zurav, thank you for your feedback, please bear with us as we continue to work on enhancements to ensure a safer, more convenient online banking experience for you. Please be advised that after a defined inactivity period, you will be prompted if you want to continue your current session, otherwise you will be logged out. You can click "Continue Session" or "Log Out."

In the event that you log in your account in another browser or device, your current session will be automatically be logged out.
Thank you.

I am a longtime Metrobank customer and my local branch at Federal Tower is excellent and I am very happy with the services they provide. This app though is possibly the worst banking and finance app on my phone. This app is so lousy that I am considering just giving up on this account and just transact at the branch level, which is highly inconvenient in the year 2024. Do better Metrobank.

I can never login to the account when it matters. It is always down when I need to review my transactions online or pay mu credit card. I do not have the energy to trouble shoot this for you customer service. Every other bank app I use like BDO and Chinabank, CIMB, Maya just works. Yours never does.

Thank you for sharing your feedback, Tedscape. We apologize for the inconvenience that it caused you.
Providing you with a secure and convenient banking experience is one of our priorities. We’re happy to share that we are constantly improving the Metrobank App and have addressed your concern. Kindly ensure that you have the latest version of the app. Thank you and have a good day.