Meritrust Mobile 4+

Justin over at the MeriTrust branch on E 21st St N helped me open up my extra account. He was extremely knowledgeable, helpful and very friendly and courteous. Justin was ABOVE and BEYOND my expectations; which are ALWAYS high! He even set up my mobile banking app and my mobile account for me! Justin was a sheer delight to work with. I was a customer previously about 10 years ago and decided to try them again because they are so close to my home. I’m home again! Thanks Justin for going ALL out to help me with my new account!! I appreciate ALL your hard work, and dedication to impeccable customer service. I hope this helps boost your salary a little. It couldn’t hurt! The BEST part of this is that it’s ALL True!! I ALREADY enjoy being a member there, and my account is just 2 days old!! Outstanding service with a genuine smile on his face the whole time! FANTASTIC experience!!

Welcome back and thank you so much for sharing your experience with Meritrust Mobile! We are incredibly pleased to hear we were able to exceed your expectations and smoothly introduce our new mobile app platform to you. We appreciate you taking the time to leave such a positive review!

I’ve been a member of this credit union for over 2 decades and never crossed my mind to leave it. Recently I had an issue with my Roth account Jarrett and Kristen helped me with. They are both exceptional people to work with. I had a miss understanding on the process of funds from Morning Star. Still don’t agree mailing paperwork to process in today’s world with Fax etc. Stock market changes daily and 10 days is to long to close an account. That’s management above them. Thank you Jarrett and Kristen for being so professional and patient with me.
Have a great day everyone.

That is excellent to hear about! We have passed along your message to Jarrett and Kristen, and they appreciate the kind words. Thank you for the review.

Thankfully, I have not had any of the interface issues many other reviewers are talking about, as of yet, at least. I am completely confused as to why they launched this new app though, other than a couple of new features, which easily could’ve been added to their previous app, the only difference I notice is the entire user interface looks completely different in a bad way. The previous app looked modern, pleasant to look at and clean. this new app seriously looks like something I would’ve expected to see on my desktop computer back in the late 90s or early 2000s on windows XP. Terribly outdated look. I’ll give them the benefit of the doubt that launching this new app was completely necessary for security purposes, and as long as it is functional, I won’t complain too much, but it’s definitely a big downgrade from what we previously had though.

Hello, there, and thank you for taking the time to share your detailed feedback. We appreciate your comments and will keep them in mind as we move forward. If you have additional details to share, don't hesitate to reach out to us at 800.342.9278. Thank you.