Maple Street Biscuit Company 4+

Clearly coded by a third party company not living in Silicon Valley, likely Florida or Ohio. No thought process given to the layout. Poor implementation of password and password reset functions. Too many clicks to get through anything. The first page in the “Dine In, pick up, delivery?” Page. Like, your not going to let me look at the menu first? Honestly, the head designer should be fired, his 401K liquidated, and the resources put towards hiring better developers. And all his “yes men” junior programmers who don’t have the balls to stand up for better design should have their degree audited.

I’m very dissatisfied with the delivery of my order. Idk who checks the orders to make sure everything is in the bag or bags for delivery person. but I do know it was not checked prior to leaving restaurant. . My order came in an appropriate amount of time but I was missing several items. No gravy for biscuits and gravy entree, no powdered sugar on three waffles, no smashbrowns I ordered and paid for. No icing, I also ordered extra, no extra maple syrup I paid extra,, no whipped cream, also paid for extra.
Considering the fees charged for delivery are outrageous, but not to have your order complete is unacceptable.
When I called the restaurant, I explained to the lady the situation and only two solutions were given. 1: come to the restaurant yourself to pick up the items missing, 2. Refund for items missing or gift card. The reason we ordered and paid the delivery fees is because we didn’t have a car to go there ourselves. It is a lack of caring about the service your customers receive that makes the difference on who you will order your food from the next time. Uber eats is who picked up the order. I’m unable to contact them to discuss if they forgot a bag or the restaurant was responsible for the missing items. Regardless, they both failed in customer service.

We come to this store weekly for breakfast and lunch and today we were very disappointed.
We placed an online order at 1:45pm and at 2:03pm we were still waiting at the store to be ready.
We went to ask about our order and bottom line they forgot to make it. They close at 3 and we could see all fryers and stations were closed already.
Nobody apologized, they got some old chicken breasts, cold seating under the heat lamp , sliced and threw in the box.
We were eating at the store and after opening our box we went and asked about it since we ordered fried chicken tenders.
The young guys laughed and said is all chicken is all the same. We showed them the slices of chicken breast and they proceed to argue with my husband that was all the same, never a no I am very sorry or let me make the right order or any care at all to the us and or the other customer around.

It’s very disappointing and we always had great service there but will not be returning or recommending this store to anyone. Who argues with a customer when they are wrong. Why were they closing all their cooking stations 1 hour before the store closed. Very poor customer service.