Lumi: styling & shopping 17+

I'm one of those people who absolutely dreads jeans shopping. It's such a struggle to find a pair that fits my curvy frame without gapping at the waist or digging into my thighs. But then I started working with Talia at Lumi, and everything changed. Talia really took the time to understand the unique challenges I face with denim. She asked all the right questions about my body type, preferred rises and washes, and even my personal style. Then she got to work curating a selection of jeans that she was confident would be game-changers. Let me tell you, when those jeans arrived, I was stunned. They fit like a glove, flattering my curves in all the right places. And Talia didn't stop there - she put together complete outfits showcasing how to style those perfect-fit jeans for both casual and dressier occasions. What I appreciate most about Talia is her patience and attention to detail. She genuinely cares about helping me feel confident and comfortable in my clothes. The Lumi app makes it easy to reorder those beloved jeans or try new styles Talia suggests. If you struggle with finding denim that works for your body, do yourself a favor and book a session with Talia. She's a jean-ius (see what I did there?), and I'm forever grateful for her expertise.

Dear Valued Customer! Thank you for sharing your incredible experience with Talia! It’s so heartening to hear how she transformed what used to be a dreaded task into such a success. Finding jeans that fit and flatter can be challenging, but Talia’s dedication to understanding your needs and curating the perfect selection truly shines through. We love that she not only helped you find your ideal pair but also provided styling inspiration for multiple occasions—what a win! Your "jean-ius" pun is spot on, and we’re thrilled you’ve found a stylist who makes you feel confident and comfortable. Thank you for choosing Lumi, and we can’t wait to see what amazing outfits Talia puts together for you next! 💙

I don’t understand how stylists can make clothing recommendations without ever seeing what I look like. They have no idea what colors look good on me. They have no idea what styles would look good on my body shape. All of the conversation that I had with the initial stylist felt very ChatGPT like. If I just wanted to browse clothes on H&M‘s website, I could have done that myself.
The best part about this app is your marketing department. Your advertising made this sound like it was a very unique and exciting idea. I was super excited to pay the subscription price to meet an actual stylist who would give me genuine recommendations. The “monthly session“ is nothing more than a chat via text through the app which feels like you are conversing with ChatGPT. It’s not a phone call, or a FaceTime video for the stylist to see what you actually look like. You are chatting with a bot.
My negative review has nothing to do with the price, because I was extremely willing to pay it. So they got me for the first month and yes, it was a waste of money, but I’m not upset about it.
If you are able to search up a specific style on Pinterest and get many pins displayed to you with outfit ideas, that is exactly what this app will do. But you can do it for free on Pinterest. If you have absolutely zero idea how to Google or search on Pinterest, then sure, you can give this a try and waste your money.

Dear Valued Customer! Thank you for sharing your feedback. We understand your concerns about how our stylists can make recommendations without seeing you in person. We want to clarify that our stylists are real people who work hard to understand your preferences and style needs through detailed conversations. While our sessions are conducted via chat, our stylists use the information you provide about your body shape, color preferences, and lifestyle to curate personalized recommendations. We appreciate your feedback and will use it to improve our service. If you have any specific concerns or would like to discuss your experience further, please reach out to our customer support team at customer.care@lumi.place. We’re here to help and ensure you get the best experience possible.

They took my money and told me that I would be receiving a curated wardrobe within x amount of time. Because I was just trying it out. I went ahead and canceled any future payments so I can see whether or not I like it. Something very common and the subscription world. While canceling, it does not tell you that any services you previously paid for will not be provided. So to my surprise when I never received my season capsule, Customer Service told me that because my account was not “active” even though it said my month was over August 3rd, and there’s a no money back policy, essentially they took my money without providing the services I paid for without warning me that canceling Wood omit them from doing their job. I never write reviews, but this really p’ed me off. When people pay for services and you don’t provide it, when the terms and conditions are, the front of the excuses made to not give people what they paid for, that makes you a thief. Do not trust this company with your money. Customer Service told me I needed an active account in order to receive what I paid for, so when I went to go activate my account they took out another month and wouldn’t refund that amount. I highly doubt I’ll ever see anything from this company come my way. I will be calling my bank and disputing any transactions. If I do not receive at least one of the services I paid for on the two months they took from me.

We are committed to resolving this matter to your satisfaction. Our customer support team is available at customer.care@lumi.place to assist you with any further questions or concerns you may have. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.