lululemon 4+

Rude customer service

My family and I have been a fan of lulu sins we moved to Texas and it’s one of my favorite brands. But a few weeks ago I bought a white skirt and it was suppose to come it one week ago and came in yesterday, so I wore it to school today and my friend noticed a BIG RIP in the back. So I took it to the store to see if I could get a new one, and then said that there was no proof that it was ripped when I ordered, but when my shirt got ripped I sent it to the same place and replaced it FOR FREE and I’ve had that shirt for two years. The lady told me that it was probably my fault and even if it was, she could’ve said it nicer. And also told me that next time I want to get free lulu, go to good will. Lululemon has been nothing but good till today. This lady needs to get fired , and if she wants to treat her costumers that lulu has had sins 2018, then say goodbye to the popularities, cuz this costumer services has never been this bad. Once again I like lululemon, but I’m never going back to that particular store EVER AGAIN!

Developer Response ,

This certainly isn't what we like to hear, and we would love to learn more about what’s going on. To continue the conversation, please visit our “Contact Us” page on the lululemon website or app and select an option to connect further. We look forward to hearing from you.

Worst customer service

I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order

In Store vs Online Application

Recently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts.