Lowrance: app for anglers 4+

Need better search

Maps are good once I figured out you need to turn on HBR (whatever that stands for). Was about to delete it before that only seeing 10’ contour by default.

But, I need to be able to search for lakes. I live in MN. 10,000+ lakes. So, to plan a trip I want to view the contour of the lakes I plan to fish so I know where to go before I get there. As it works now it doesn’t return any results when I search for a lake. Try panning around in the bwca to find a specific lake. Takes forever!!

Horrible App and customer service

If I had known how buggy and challenging Lowrance software was, I never would’ve invested in this company. I was notified of a data breach, and that our account info was compromised (not credit cards). I reset my password, and when I opened my app, all my saved data was gone, no vessel information, no saved maps, no routes or way points, etc. The app doesn’t even recognize that I have a premium membership it’s still want me to pay again? I attempted to contact their customer support through the app, tried four times in four different ticket areas, all came back with an error, unable to send message. if you go to their website, there is no way to submit a help ticket to report a problem with the app for Lowrance account. I called the customer service number and my place in the queue was # 26. Last time I called, I was number four, and I was on hold for over an hour. Lowrance, if you cannot support your customers then your products are trash. The app is supposed to be helpful, instead it’s a bug-filled nightmare. Multi-million dollar companies should not have terrible apps or make it impossible to get help. So frustrated and disappointed. Maybe I’ll try and sell my equipment? Lowrance SHOULD be the gold standard in this industry, instead it’s more like a lead weight 40 fathoms down.

Developer Response ,

Thank you for using our app and for your feedback.
Please login via our web app and send us a message from there.
https://appchart.lowrance.com/core/map
We will pass your feedback to our development team for them to investigate and correct.

Active target

I purchased my active target along with a HDS Carbon 9, TI2 9”. Since I had my active target it hasn’t worked properly. Try to talk to someone on the phone is a challenge. Moving forward, after several interactions with customer support it was decided that the active target transducer need to be sent back. After having it removed from my boat I paid to have the transducer sent back to Lowrance.

Afterwards, it was decided that the active target transducer was being replaced. I received an email saying that the active target transducer was shipped on July 26, 2022, and a tracking number was provided. After tracking the package it said that it would be delivered on August 1, 2022. After not receiving the package I tried tracking the package again and it said that there were no updates available. I called Lowrance in an attempt to get help on finding my package and was only giving the tracking number again. Using the tracking number thru FedEx there was no information available.

I called again today August 4, 2022, and talked to a customer service rep. and I was told that they talked to someone with FedEx and the package would be delivered next week, which makes this process a month log just to get a replacement transducer IF IT ARRIVES NEXT WEEK.

This has been a bad experience which has me thinking about going in a different direction whenever I receive the package.

Developer Response ,

Hello, we are sorry to hear about your FedEx delivery problem which seems quite unfortunate. The Lowrance team is doing all they can to help you with this situation.