Lorex (previously Lorex Home‪)‬ 4+

New and happy self-installed residential Lorex system user here. Our Fusion NVR system has been in for about 3 months (since May 2023) and overall the system has been running well and the app is very good and useful. If was extremely easy to setup the system overall including getting the app going.

We have a mix of PoE IP wired cameras and WiFi cameras. Usability of the app is good for all devices and is pretty intuitive and well featured for most all of the common features you need as a system user for quick access and checking events, recordings and settings. The NVR console and NVR web administrator interfaces are extensive and far exceed app capabilities as you would expect.

I mostly kept this review focused on the app. LOREX areas for improvement aside from the app include: 1) configuration and product stability for configuring advanced features such as motion zones on AI cameras needs to improve and 2) Lorex Support should add email and IM support methods beside phone only. Tier 1 support is friendly and they try to be very helpful but offshore communication gaps and technical knowledge depth can and should be better.

Hello TGon, Thanks for your review! We are glad to hear that you are happy with your Lorex system and the app. We are always striving to improve our products and services and your feedback is invaluable. We will continue to work on improving configuration and product stability and look into adding email and IM support methods.

*Update*
Our issue was fixed after we rebooted our main computer system back to the factory settings and set everything up from scratch again. We can now see our live views on the app and it seems to be working correctly although we still have sporadic issues with getting the “oops, something went wrong” message. Overall, we are happy with everything.

My app used to work great but all of a sudden yesterday it stopped. I can no longer see the live view on the app or get notifications or look at the timeline history. I tested the Wi-Fi connectivity through the app and it says it is good. My main computer is working fine and is recording like it is supposed to. I have rebooted the router like the Lorex troubleshooting states and I have even deleted the app and reinstalled it. I have checked that all firmware is up to date and yet nothing is working. It is very frustrating.

Hey, lillmish, thanks for the awesome review! We're happy to hear we hit the mark for you, and we'll do our best to keep it up. Let us know if you need help with anything.

Just bought a new Lorex system at Costco because I had a prior Lorex system at my last house and liked it. The system itself is great and I’m happy with the cameras and other hardware so far but the Lorex Home app is disappointing. It works nice on my phone but there is no iPad version, only the iPhone version. My last Lorex system must have used another app because I was able to use the iPad to view the cameras. You can load the iPhone version on an iPad but the dimensions keep the phone dimensions so you gain nothing in screen size by using your iPad! Furthermore, and even more importantly, it seems that you can only login to your cameras on one device at a time. If I try to log in on the iPad (despite the small display) it logs me out of the iPhone. When I need to quickly check my cameras because something might be happening, I don’t want to have to log in again because I was logged out by using another device. I didn’t have this issue with my prior Lorex system (which used the Lorex cloud app I believe) so I’m not sure why a newer system has a worse app supporting it.

I know Lorex can do better! Please upgrade the Lorex Home app to have a native iPad version and also allow to login on more than one device.

Hey Sir Vid, Lorex Home now offers device sharing option, to allow different accounts to view a camera. To set this up, please tap the three dots for the camera you would like to share, navigate to 'shared users' and follow the on screen setup. Thanks!