Literati Kids 4+

Our 2 year old book lover constantly need new books but we still avoid going to a library, since he sometimes “plays” with his books and rips out pages. So this subscription program has been a perfect thing for us. However, the monthly Book Preview alert goes only to my email and not through the app. Is this normal? All my phone notification setting is on for Literati and there’s no setting in the app I can adjust the notification frequency. It would be super helpful if I get monthly notifications through the app since my email gets swarmed by junk daily.

Pretty messed up how they advertise their program. It takes you to the website and asks a couple of questions to “create” a personalized box for your child and it does not give you further information on how the subscription works. It takes you to your total of about $10 but they leave out the fact that this does not cover the books only the shipping. You pay for the books you end up keeping and send back the rest. I caught it after a few minutes of placing the order and reached out to customer service to cancel and make sure they didn’t ship out the box i LITERALLY just ordered and they will not refund or stop the order from shipping and I’ll have to send back the books once received. A complete joke. I’m waiting to hear back from their customer service as i am ready to dispute the charge.

Update: someone on their customer service end reached out and offered me a refund at the end for the issue. While i appreciate them helping resolve this issue. They should definitely consider fixing their advertising and providing customers with less misleading information.

A lot of these low star reviews seem to come from people who were financially irresponsible and needed to back track, not from those who sincerely didn’t appreciate the service, so I felt like I needed to leave a review too. It was very clear upon signing up what charges were to ensue (which is why I didn’t initially order due to my own budget at the time) and l in no way expected to pay only $10 for a box of 5 personally curated books. And shipping, potentially both ways if returning books, a cost on their end, even if it’s marketed as free shipping. Thus far I have had no issues, so I have no experience with their customer service, and I like the book shuffles where you can mark books that you already own as well as books that your kid would not be interested in.