LeapFrog Baby Care‪+‬ 4+

So easy to set up and control. And can set up with multiple family members phones to check in and talk. Love it. Using for a bedridden elderly patient.

Thank you for your positive feedback! We strive to provide the best possible experience for our customers, and we're thrilled to know that you are very happy with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

I don’t often take time to rate apps, but this was a special occasion. For a company as large as V-Tech, you’d think they’d be able to hire a decent app developer. Instead, this app makes it impossible to save almost any settings, throwing an error. That includes simply placing the camera in parked mode so it stops recording.

Meanwhile, instead of make improvements, the developer just says, “try this workaround that is pretty impractical” instead of just working to implement requested fixes and features. They would probably just suggest I unplug the camera when I want to stop recording.

My suggestion? Instead of making excuses, try hiring someone who knows their stuff, and take ownership of your problems.

Thank you for taking the time to share your feedback about the app. I’m sorry to hear that you’ve had a frustrating experience with the app’s settings and features. Your feedback is valuable and can help the developers improve the app for all users. I suggest reaching out to customer support team to share your concerns and suggestions for improvement. They may be able to provide you with more information and assistance.
Please contact our customer support team at 1-800-717-6031 or by email at https://leapfrogbabycare.com/support_form. We look forward to hearing from you.

Thing that I wish I could adjust.

1. Ability to calibrate room temperature. (It isn’t accurate)
2. Assign guest roles to a co parent so that they have the same level of access as I do. Otherwise they no control to zoom in mute turn on lights or sound. It’s almost useless to a shared guest role.
3. Video resolution to 1080P it fails to change.

Thank you for your suggestion. We understand that this feature is important to you. Here are some suggestions we have for you:

1. Currently, we do not offer a calibration function at the user level. We recommend placing the camera in a well-ventilated position to improve accuracy.
2. If the guest sharing function does not meet your expectations, we suggest using the same username and password for co-parents. This will give co-parents the same level of access as you.
3. To set the video streaming to 1080p, first turn off the parent unit, then switch the video resolution setting to 1080p in app.
We will take your suggestion into consideration as we plan future updates. We encourage you to continue using our app and please do not hesitate to contact us if you have any further questions or concerns. Thank you for using our product.