Launderday 4+

My apartment complex made the terrible decision to get rid of the old washers and driers that used a charge card for some new GE machines that use this app. Since then it’s been frustration after frustration. Constant issues with app. Whether it be glitches, inability to scan, app responsiveness, lack of price clarity, and simple stuff like failing to send me notifications (yes, I’ve checked multiple times that they are turned on).

Right now I’m currently standing next to a GE washer. I put my soap and clothes in. I scanned. What does it tell me? “Please try another machine since this machine is currently in use.” Really!?! The machine that I’m standing next to that isn’t doing anything? The one that no clothes or anything going on with it before I got here? That machine? Amazing. I guess I’ll wait for one of the few remaining old machines to clear up so I can use that. Everyone else here does the same. Old machines are preferred.

Clearly the GE app team took their cues from the hardware people. So not only are these brand new machines already having frequent hardware issues (they’re frequently out of order). But they’re a complete pain to use because the app is also garbage.

We advise you to contact your laundry facility for assistance with the new washer and dryers in your complex. We have sent this feedback to our team for review. - Adrian@Launderday

Zero stars is more like it. I’m forced to load money in $10 increments. My laundry costs $5.50 and I can’t find anyone to help me get a refund for the extra $4.50. I tried chat - no joy. I used the email provided in the app FAQs - permanent error 3 times. Then I called the phone # recommended by the chat person - on the phone for 30 minutes and they have no idea how I can get a refund. All this in addition to the fact that you have to sign up for an account and give your credit card # . I think they take Apple Pay too, can’t remember for sure. I am beyond frustrated over the measly amount of $4.50. All this just so I can do laundry one time at an RV park with an app that I’ll never use again!

We appreciate you taking the time to provide us with your feedback. Our app has been designed to have $10 minimum. We will be sure to pass these comments along to our product team for review, and we encourage you to contact your laundry facility directly for assistance with refunds. - Adrian@Launderday

My apartment complex switched to machines which only use the app. Unfortunately for me, no matter how many times I try it won’t let me create an account. After I finish the account creation process, it loops me back to the first page telling me that something went wrong and I should try again later.

Thank you for your feedback. We encourage you to uninstall and reinstall the app to help with account creation. - Adrian@Launderday