KorTerra Field 4+

I’ve been using this app for give or take a year. It used to be fairly reliable with regards to syncing tickets on the app with tickets on the website. Now it’s horrible. KorTerra tech support’s solution to this problem is to delete the app and reinstall it. I’m basically doing this daily now because it refuses to sync tickets. Couple this problem with the fact that the app restarts constantly. This usually happens when I’m trying to upload pictures from a locate. Which means it’s a total crapshoot if it attaches the pictures, or not.

Please fix. I’m basically where one of the other reviewers is. I’d give it negative stars if it was possible.

Thank you for taking the time to let us know about the problems you're running into. We do have a beta release available to resolve the restarting issues you're noticing, and the fix for it will be making it's way to general release soon. If you're interested in the beta, please reach out to Support and we'll get you set up.

The app needs the ability to include all photos in a ticket at one time. Maybe through the use of a queuing system. The ability to only upload 50 at a time is very limiting as some tickets can take several hundred photos and waiting for everything to sync is time consuming. Inserting them all even 50 at a time without syncing them will result in failed syncs on some photos every time. Second there are overlay issues with the mapping system. Overlays flash and some usually persist after selecting other pins. Trying to change between maps and satellite imagery can be hit or miss because the button disappears and reappears somewhat at random. This is more of an annoyance issue as it doesn’t render the settings buttons unusable, just frustrating to try and click on. Another thing to include with mapping would be location and zoom memory. Going into and out of a ticket, remembering these settings would be a time saver.

Hi there, thank you so much for taking the time to write such detailed feedback. We suggest folks use the in-app camera because it lets people take as many photos in a row as they want (photos are also smaller so they sync faster). However, I know locators often need to attach the same photos to multiple tickets, so in those scenarios many fall back to adding from local storage. I'm guessing that's probably your case?

We are aware of the flashing issue on the map, and the good news is it's on our slate of items to fix soon.

Again, I really appreciate your detailed feedback, and please don't hesitate to reach out if anything else comes up!

I had big hopes for this app, which would make transferring photos to tickets much easier, and for a while it worked decently well. Crashed frequently, but only a couple times a day.
At this point, The app will shut down and log the user out about 6 to 10 times during the completion of one single ticket. It constantly force feeds you prompts you don’t need, (asking if you’d like to continue syncing photos after the app has crashed and restarted) Most of these features are unnecessary complications, making the app buggier.

Thank you for reaching out, and I'm sorry to hear that you've been experiencing issues with the app. We do have several significant improvements in progress, but in the meanwhile I encourage you to reach out to our Support team so they can assist you.