KOCOWA+: K-Dramas, Movies & TV 4+

In general, I like the app just fine. Some of the functionality issues I had were either added recently or newly documented in a way that made them obvious and usable. The biggest issue I have is how impossible it is to manage what you’re actively watching. The episodes list in the app doesn’t show any check marks or progress bars and the history is too limited and erases itself regularly. So if I’m binging a show, it’ll kick the last viewed episode of any other series I’m watching off the list in fairly short order. Or, if I have a stretch of a few days where I’m not able to watch anything on KOCOWA due to real life requiring that I come up for air occasionally, the watched list will be erased entirely and then I have no way to find out where I left off if I can’t remember off the top of my head until the next time I can access the site on my desktop. That’s really my biggest frustration. Otherwise, the app functions reliably and well on my phone.

Hello,

I'm sorry about any inconvenience that you have experience while using our app. We are always trying to improve our service, so we will take your suggestion to improve our service. I hope that besides that you are enjoying our service. Thank you for understanding!

Have a paid monthly, wanted to switch to yearly. Now, I'm doubtful about either. Was going to show someone the benefit of it since it can end the weekend off laughing BUT after choosing a show, being told to BUY. Decided to see what happens if I chose buy, it says I'm a monthly subscriber. It won't even let me buy it. Did the restore purchase, cleared the cache. Submitting a help request now. Next is to delete the app. 1 star for having last week's #runningman episode less than a day after broadcast. Hopefully, I can edit the review if things are resolved.

Nov. 22, 2017 Update
So, the above was resolved BUT it happened again. Payment cleared early Nov. and still showing that I have to buy when it shows I’m a subscriber. When I tried to cancel the subscription, it says that the subscription will begin in Dec. (since it shows to them that I have my Nov subscription). I’ve been communicating with the horrible customer service & included Print Screens. The rep or whoever says he/ she was telling me to redo everything on a PC. HELLO, it’s clear on the Print Screens attached to my complaint. There’s no other way to attach a file since the customer isn’t given that option on a mobile device. Deleting the app now. Disappointed because like many, we liked watching Running Man, IC & 1N2D.

Hello,

First of all, please accept our sincerely apology for the inconvenience you had to go through using our app. We are trying out best to fix issues for customers and want to address it as soon as possible. However, fixing technical issues even in the back-end is not an easy process. It might takes days and months to fix.

And as a customer support, we have to give these customers options so that they can continue to use our service as soon as possible, and asking you to make the subscription in our website was one of them.

I hope you have no problem using our service now.

If you have additional issues or concerns, please contact out Help Center(http://help.kocowa.com/) for assistance.

Sincerely,

I love using this and viki to stream my favorite k dramas i have used this to watch a couple viki is better tho and im only saying this because kocowa has a very bad ad problem.

I don’t have the premium subscription so i get ads and since most k dramas are an hour long it’s abou 4-5 ad breaks but the ads are weird if you leave the app you will have to watch 3 ads even if it’s not for an ad break it just makes you every time you open the app and watch something, they will play the same ad over and over one time i opened the app and it played it’s usually 3 ads for me to be able to watch but then it had another ad break because when i had watched it before i stopped where the original ad break was suppose to start if that makes sense anyway i had to watch 6 ad videos in total and they played the exact same ad all 6 videos and then if you get through the ad break and leave the app and come back you can play the show but the ads will play over the show and even if you pause it it’ll still play so you’ll have no choice but to go back in the app and try loading the video up again and of course you’ll have to watch the ads all over again

i really do love this app and all the variety of shows they have but the ads make it annoying to use

Hi Kelisbb. We apologize for this inconvenience with the ads. Our team is working on resolving the video player problem as well as improving the service overall, but it is taking us more time than we expected to fix the issue. For users having this problem, in the meantime, we suggest that you try and enjoy your shows using an alternative device or your computer. If you still wish to watch through your iPhone/iPad, please try using one of your mobile device's web browsers instead of the app itself. We really appreciate your understanding while we regulate our service.