Klipsch Connect Plus 4+

Laggy & Non-responsive

Similar to other reviews. The app does not consistently connect to Bluetooth speaker. I do wish the ui provided more information as to the issue and what corrective actions to take. ‘Try Again Later…’ isn’t helpful.

When the app does connect to the speaker (mine is the One Plus), it is really laggy (lots of latency) between navigating from controls menu to EQ, and then back, etc. It can take several seconds for the controls to become active. This is also the case when adjusting the volume and latency in the speaker adjusting.

Hope Klipsch can improve the app and the user experience.

Rarely works

The Klipsch Connect Plus app rarely connects to the Klipsch Music City series speakers (Detroit, Nashville, Austin). It might connect once every dozen attempts. With all firmware and ios updates current, tried power cycling the phone and the speaker, tried connecting Bluetooth to the speaker first then the app, tried connecting the app first then the Bluetooth, tried forgetting the device through iOS and re-reconnecting, tried uninstalling, reinstalling the app. None of it works. Once you manage to connect this app with your speaker, the app will disconnect if you change any setting. By default it is frozen, yet use of the app is required to adjust speaker settings and to update firmware as needed.

Despite many reviews citing the same experience, Klipsch’s less than helpful response is they think the problem is user error: “It appears that you may be utilizing an outdated version of our application.” This when it’s additionally clearly explained above that all updates are current. Disappointing? Embarrassing.

Developer Response ,

Thanks for reaching out! We’re sorry to hear you’re having trouble with our application. Please reach out to us at appsupport@klipsch.com and we’ll be more than happy to help you figure out what’s going on and find a solution so you can get back to enjoying our app.

It appears that you may be utilizing an outdated version of our application. We strongly advise you to upgrade to our latest version to fully benefit from the enhancements and bug fixes implemented.

Surprisingly bad

For a company like Klipsch to have this buggy app, it’a disappointing. The app would connect to my flexus core 200 but would disconnect as soon as you change a setting or switch to a different page. I bet you I can find someone from upwork and pay them $400 to fix this app.

Developer Response ,

Hello,

Thank you for your feedback. We have identified this issue and are working to resolve it in an upcoming update. The application communicates with our speakers via Bluetooth Low Energy, which introduces a delay between each command. We are optimizing the application’s side of this issue and attempting to eliminate the delay whenever we can.