Klein Tools Borescope 4+

As stated so many times. Great hardware, terrible app. Please update. I only got this a few months ago and the app worked well twice. I tried to use it yesterday but after 5min of fiddling-couldn’t waste any time on this. I switched to my (competitor) backup which works reliably but is cumbersome and isn’t made nearly as well, especially the snake. Klein is a good tool company I can’t understand letting this tool languish because of a lack of app update.

I purchased many years ago and thought it would be useful in certain situations as I run service for a reputable company. I’ve only used the boroscope maybe 10 times and it’s never gotten better. It freezes up constantly and I have deleted…reload and erased from my phone. Makes no difference it still freezes up. If you turn your phone sideways the app malfunctions…you close and reopen the app to begin again. The equipment could be better and the app definitely needs a overhaul. I use Klein hand tools every day and they work great but this is a understatement for Klein to sell something so glitchy. It. makes you wonder why they would make such a product that doesn’t represent the company and quality that electrician’s have come to depend on and use around the world. I wouldn’t put my name (Klein) on the product if I knew it was second rate at best. Maybe this might inspire the company to take a look at what it’s selling and care to correct this product.
You can do better. I rated this app/boroscope for what you sold. Cheap junk.

Bought the scope a few weeks ago and right out of the box it worked perfectly. Today my boss wanted to see how the scope/app performed . He was prepared to buy 12 for our work trucks. The app performed so badly that it made me look stupid for even suggesting it. Constantly crashing. The video lag, when it did work, was something I haven’t seen since early 2000’s dial up internet. I use Klein tools daily and have never been let down by your product this badly. I’d be embarrassed to sell a product that performs this poorly.