Kentucky Farm Bureau 4+

Second Review

Second review, after speaking with customer service and the development team lead. I was able to find my isurance card, after screenshots and directions. As for the app, I stand by my first review. The app is clunky, and difficult to navigate. Too many steps to get your card for proof of insurance. However, if you want your membership card, well, that's right there!

However, KY Farm Bureau is still the best insurance company I have worked with. The fact that the development lead contacted me less than 12 hours to resolve my issue speaks volumes of their dedication and support. I would rate their company a 10/10.

Please, modify the app for ease of quick use, and not integrate web components into the native iOS platform. Mutliple cards should be able to save for quick use (families).

Thanks to your app, I’m looking for another insurance company

Dear App Developer Person: When I log into the KYFB app, it shows my login is accepted. And then it requires me to login a second time. Then it allows me to go to the payment section. After I am in the payment section I click to make a payment and it logs me out. this app has had bugs in it for a long time. Please try using the app yourself and ask your friends to give you their feedback. Maybe you are not aware of how many problems it has. You are driving people away from the company that you work for. Eventually, this could hurt your job. I would suggest that you fix this problem if you want people to stay. In this day of age, I should be able to log into my app and make a payment with no problem, only having to login one time. Thank you. The best chance that KYFB has to keep me as a customer is if you fix this app.

Developer Response ,

We have completely overhauled the access to your user account. Please give it a try.

Needs Work

Just joined. App won't let me back in after I just registered because "email / password" wrong. I don't see how, I copied and pasted my password from a password keeping App and I know my email. However, and on registering I explored the app. I filled out my wallet, checked my insurance cards. I noticed "Elected Officials" is out of date. About this time the app crashed and I was booted out.

Developer Response ,

Thank you for your feedback. We are aware of the issue with elected officials and are currently working on a fix as well as enhancements to how you access your account. Currently the app just takes you to the web version of our customer portal but in the near future will provide users with a completely native experience within the app.