KARR BT Dealer 4+

Customer

Love the app gives me the ability to have someone get something from my car without them being able to turn the vehicle in!

Slow, bugs, inconsistent.

This app constantly needs to be closed out and restarted from all dealer staff. I’ve tried with WiFi, without WiFi, and have had so many errors it’s insane. I’m constantly refreshing and signing out even then I’ll have to remove my email and restart to sign in. Takes minutes to load data and then will show no inventory selection. Trying to do all this in front of a customer is embarrassing and then we’re supposed to try to pass this horribly running app over to our customers who have the same bad experience. The worst part of my day is opening this app which I have to do everyday and pray it works. KARR seriously needs to invest into a better running system or just get rid of this system completely and go back to the old system. I hope they can fix it or my dealer can find a better system because it’s not worth the frustration from the staff or the customer.

Developer Response ,

We are sorry that you and your colleges have had trouble with the app. Please contact us directly at support@swds.net so we can discuss ways to improve your experience. Any feedback you provide will help us better the app for all users. Thank you.

Helpful on the job

This app has been really helpful at the dealership when I need to Locate a vehicle on the lot. Being able to use my phone and this app to search for inventory is surprisingly helpful