JetBlue - Book & manage trips 4+

On march 7th , I had a flight from LGA TO JAX 4pm it was a wonderful flight even though I forgot to eat before my flight and I didn’t feel to well I was very lightheaded and hungry . I told a flight attendant who told me I needed to wait until he came back down with snacks so I waited another 20 mins when he came back down the 2nd time he told me I needed to wait again because he was only giving out water on the 2nd run the first run was the snacks that were for sale. So I had to wait 45 mins altogether after telling them I felt very faintly and needed to eat something. Than on the 3rd run when the attendant got to my row he asked me what I wanted and I told them I would like one of each of the snacks and he rudely and aggressively grabbed the bags and aggressively passed it to me . I do not know why they were being so disrespectful and mean to me but it hurt my feelings. I understand ppl have bad days but it seemed more than just a bad day because everyone else received smiles. I hope it doesn’t happen again that was my second time my first time was amazing! Please speak to your attendants who flew that day they need more training for guest service

I’m not sure if this is the right place to share this feedback but I’m very disappointed by how JetBlue handled my schedule change. I received an email saying that my schedule changed and I needed to log in to confirm the change or change my flight. After multiple times of trying to change my flight through the link, I received an error message that said I needed to call customer service in order to change my flight. So I did. After spending over 45 minutes waiting to speak to an agent, I was told that I am not able to change my flight because it is a points and cash booking. The only option is to cancel the flight and rebook. So I said fine, cancel my flight. I was then told that in order to conceal over the phone I would have to pay a $25 fee. Absurd. I was told to call to update my flight and then after wasting my time on the phone, I was told to cancel it myself or pay $25. This could have all been avoided if JetBlue had instead told me my only option was to cancel and rebook when I was attempting to change my flight in the app, or if the email I received was tailored to points and cash bookings to make it clear that if I did not like the flight I would need to cancel. This was a horrible experience and it always reminds why delta is the better airline. The app and the customer service are clearer and there are never fees for over the phone transactions. If you want to stop people from calling, make your in app messaging clearer!

The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years.
I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.