IQ Intuition Positioning 4+

I’m using it for the Meridian. The image that arrives at the machine is always cut off at the top and bottom. Also, I’ve had to delete and download the app multiple times.

Despite having strong wifi signals on both my Altair and my phone it often will not connect. I finally put the app on a new device that has no other apps on it. It seemed to connect with more consistently. But no matter if I’m connected or not, the app often cannot find the hoop. This is not a “technique issue “ as BabyLock support team suggests. I will use it the same several times without issue. Then it will not show the shadow hoop for capture. Or the blue dots in the bar will bounce all over. Or it will count down to 1 only to start over. This has happened even when my device is in a stand and not being handheld. I have uninstalled and reinstalled the app. I have recalibrated many times. Sometimes if I walk away and come back a hour later it is back to normal. I feel this app has several bugs and BabyLock is ignoring it. I have bought 4 different BabyLock machines in the past 10 years. I don’t recommend them at this point.

I had no issues using this app on my Babylock Altair in the past with my Apple iPhone 10 XS Max. I purchased a new iPhone 14 Pro Max. The app won’t work with my new iPhone. My new iPhone meets the operating system and camera resolution. I’ve tried removing the app and adding it again on my iPhone and sewing machine. I’ve done everything the Babylock product support person told me to do.
There has to be a glitch in this app. Babylock has not been of any help… ignoring the issue. This app is long overdue for an update. Extremely disappointed. Rethinking if I will ever purchase another Babylock.